As a Private Charter Consultant I handle multiple aspects of our customers private charter experience. I manage the marketing, lead generation, and sale of each our private charters. Also provide operational support and post-flight customer service.

Wayfair is one of the world's largest online furniture and decor retailers. As a Business Account Manager, I was responsible for managing a book of new customers with the goal of building customer loyalty to our B2B program by driving sales, educating customers about features and benefits of the program, and performing needs analyses to identify immediate opportunities and longer term account potential.

• Responsible for managing a block of approximately 120-150 Short Term Disability claims while providing an exemplary level of customer service in accordance with Unum’s commitment of service. • Developed a thorough understanding and working knowledge of applicable contract definitions and relevant provisions, clauses, exclusions, riders and waivers as well as statutory requirements. • Active representative in the customer path tour helping prospective, existing customers, and business partners to develop a better understanding of the Unum Disability experience.• Partnered with experienced vocational experts to develop and implement transitional return to work practices when negotiating early or accommodated work with claimants, physicians, and employers.• Selected as the point role for multiple large case customers to resolve challenges in order to provide superior service results. First responder to escalated issues involving complicated claims scenarios and process breakdowns.• Frequently worked with operations consultants and national client managers to resolve process requests and issues.

• Responsible for providing excellent, responsive customer service and issue resolution to complex tax inquiries from claimants, policyholders, field personnel, and tax authorities.• Handle inquiries regarding various products while communicating technical information in an easily understandable fashion.• Demonstrated success in working to analyze issues, document progress, and respond in a thorough and timely manner.

• Handled reservation requests, billing inquiries, and customer service complaints. Promoted to an upper level customer service position for a specialized department to work with higher tier clientele to maximize profit and provide a higher level of service. • Acted as liaison between department staff and supervisors with contracted suppliers to request and confirm services, resolve billing issues, and provide technical support.• Negotiated specialty rates with international business contacts to provide individualized luxury car services.• Implemented improvements to specialty department day to day sales processes, inventory management, and shipping & receiving operations. Led specialty sales department to its highest overall company sales of 17 percent in September 2008.

• Assistant to the real estate sales team earning a reputation for maintaining a hard working attitude and demonstrated ability to quickly learn organizational processes, work flows, policies, and procedures of various commercial real estate agencies.• Responsible for multifaceted clerical tasks, provided timely and knowledgeable responses to real estate requests, screened and transferred calls, completed legal documentation, and prepared official correspondence.• Assisted in the preparation of key project proposals, created marketing reports, updated the company website, and organized promotional mailings for marketing purposes.