I was recently seconded to another project to provide an industry perspective on a customer legacy piece that requires updating. I’ve received constantly good feedback and already provided value by:Successfully steering team to adopt a more TDD-centric approach to ticket work - ensuring each new piece of work is accompanied by appropriate unit/E2E testsShowcasing more effective approach to ticket refinement - which was later adopted - and has resulted in the team successfully completing its last 2 sprints for the first timeAfter reviewing the current front-end, I highlighted and fed-back a list of opportunities for improvement. This ultimately resulted in a successful proposal to redesign the front-end entirelyPrior to this I worked with a highly experienced team on mature piece of software working on front/back end and infrastructure (kafka, docker helm)Build frontend, backend and infrastructure solutions using React, TypescriptConduct software testing in Jest, Vitest, Cypress and Junit - using TDD principles to ensure high standard of workDesigned reusable front-end components Co-ordinated and deployed key feature features requiring the work of several developersImproved infrastructure with the inclusion of Helm - simplifying existing application management

Freelance fashion and still-life photographer for designers, brands and agenciesInvolved in creation of look-books and online content (ecommerce). Planning and preparation of shoots with art directors, stylists and designers. Working to brief and meeting deadlinesRegular use of studio equipment and appropriate lightingSet design, prop and background selectionRetouching using industry standard tools and methods. Exceptional competency using post-production software (Photoshop, Lightroom etc.)Adherence to style and retouching guides

As an analyst in the Customer Experience and Process Improvement team my responsibilities involved: Analyzing customer data from a variety of different channels - including survey data and speech analyticsDrive business improvements, identify cost-saving opportunities and improve our customer’s experienceJointly overseeing integration of the Satmetrix survey platform to company server alongside Project ManagerWorking with Satmetrix Technical Support Engineers to develop and trial software tests to ensure product was fit for purposeProviding regular business analysis and recommendations to mid & upper management based on customer feedback and business developments Liaising with stakeholders and staff throughout the business to report on analysis findings, offer insight and improve category success ratesReviewing current business process’ and offering feedback for efficiency and cost-saving improvements

As an Assistant Team Leader and Coach I was responsible for providing managerial support and encouraging the ongoing development of front-line telephony staff throughout the Credit dept. My goals were to ensure we encouraged maximum customer retention, achieved relevant KPI targets whilst maintaining call quality standards amongst a dept of approx. 150 staff via:Providing ongoing support through quality assessments and performance reviewsDevelopment and presentation of training material and workshops for new and established staffUse of industry standard coaching models (GROW, Colours etc)