Richard Clarke Email & Phone Number

Gloucester, Gb

United Kingdom

San Francisco Bay Area

Teletrac Navman is a Global Telematics Services provider and tracks over 500,000 vehicles, owned by over 40,000 organizations, on 6 continents. Promoted to merge and manage Teletracs and Navman Wireless IT Operations teams.Deliverables included:Drove migration from local hosting to AWS, achieving significant benefits in cost effectiveness, reliability, deployment time and speed to market.Managed the implementation of networking and server infrastructure enabling a unified product platform and to deliver on #1 strategic business objective.Delivered significant cost savings and reduced downtime through delivery of Infrastructure improvement plan.Created and implemented Dev/Ops team to manage configuration and deployment of Dev/QA and Performance Test systems.

Auckland, New Zealand

Navman Wireless was a Global Telematics Service provider servicing over 250,000 vehicle connections across 5 continents. Took this opportunity to own and grow a small regional team into a global enterprise class service, managing Global IT operations team to deliver installation, configuration and support of a large network of server installations deployed in each production region.Achievements included:Built trusted relationships across diverse customer base within 13 countries. Critical to transition from independent regional support groups to a coordinated 24x7 follow the sun support model. Achieved very high availability of SaaS product through implementation of standardised service monitoring, capacity planning and maintenance planning/execution.Used an inclusive and communication-centred approach to project management in order manage and deliver an ongoing program of highly complex and interdependent projects.

Auckland, New Zealand

New Zealand arm of information technology services EDS. Sold to Hewlett- Packard as part of HP's US$13.9 billion global takeover in 2007. This was an exciting opportunity to work within NZ largest ever outsourcing agreement, managing delivery of distributed of outsourcing and consultancy services to a range of clients in banking, BPO, health, government, manufacturing and IT sectors.Scope included:Creating and nurturing multi-level customer relationships ensuring business requirements and SLA obligations of all parties were met.Advocate for customer requirements, championing service quality and increasing service scope within client base.

Hemel Hempstead, United Kingdom

Promoted to lead 10 IT professionals supporting and 3rd party suppliers to design, install and maintain ICT systems in UK Head Office an 9 remote international sales offices.Achievements included:Delivered a Modernised LAN and WAN infrastructure. Migration from Novel to Windows NT, Microsoft Exchange, Desktop and Server Anti-Virus software and Windows Office 2000.Tested and documented a successful full infrastructure disaster recovery exercise. Removed the risk of data loss and extended system unavailability in the event of a disaster.

Hemel Hempstead, United Kingdom

Responsible for Operational and Systems Management of Vax/VMS servers, hosting enterprise and finance systems. Opportunity to own and manage end to end service.

Buckinghamshire, United Kingdom

Manufacture and sales of office stationery products.Supervision of Vax/VMS shift systems and operations.

London, United Kingdom

UK arm of information technology services provider EDS, a subsidiary of General Motors.Management of Bass Brewers day to day requirements according to outsourcing agreement.

West Bromwich, United Kingdom

Internal promotion to Senior member of IT Helpdesk team, servicing internal customers IT requirements.

West Bromwich, United Kingdom

East London, United Kingdom

Share contract and settlement house formed during the computerisation of Stock Exchange.Batch processing, printing and open reel tape management duties

Herefordshire, United Kingdom

Independent UK Oil Exploration Company.Managing well-logging and seismic data input and databases. Producing maps and well log analysis for Geophysical and Geological examination.

It

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