Key Areas of Accountability: Assisting in locating, selecting, demonstrating, preparing, loading merchandise and processing sales.  Provided exceptional Customer Service by responding quickly to Customer and Associate needs.  Upsold products and services by identifying Customer needs, explaining warranties, product features and benefits.  Built strong Customer relations by identifying and resolving customer issues within the expected timeframe.  Ensured merchandise was stocked and presented appropriately for Customers.  Internet fulfillment.

Key Areas of Accountability: Demand/Portfolio Management—Large Cross Department and Functional Projects—Troubleshooting and Monitoring—Process Owner—User Training—Communication and Reporting to Stakeholders and Leadership Provided strategic oversight of complex, multiphase technology transfer projects brought from the Sales organization including Prepaid, Tele-Check, Merchant, Canada, eCommerce and Bank of America. Facilitated weekly project review to obtain Leadership approval on estimated hours and budget.  Provided weekly and monthly status reporting to Leadership on all active projects.  Served as Capacity Manager that worked with all technical areas to schedule projects and amendments.  Led multiple efforts simultaneously through complete Project Life Cycle.  Served as Portfolio Manager which included project submission; obtaining Leadership approval, creation of requirement documentation and collaborated with Capacity Management on project alignment.  Continuously met project goals and expectations.

Key Areas of Accountability: Wells Fargo Cross Sale Team—2 Sales Managers, 37 Cross Sale Specialists and 3 Support Team Members.  Played key role in the creation of leads for pipeline. Created a 12-month plan that identified the target audience for each month.  Turned around underperforming sales department by implementing marketing and staff development initiatives that pushed 2005 revenues to 89% of targeted goal and peaked at 120% in 2006. Exceeded target revenue by over $2.3M.  Successfully managed a $9.2M Operating budget.  Overcame high staff attrition and increased individual sales—$28K to $42K per representative—by implementing comprehensive product training, new-hire mentoring, motivational team building activities, and vendor-sponsored sales incentives.

Key Areas of Accountability: Global Help Desk — Technical Help Desk — Outbound Call Center — Fulfillment Warehouse Operation —100+ Reports (Managers, Senior Analysts, Customer Service Reps and Special Projects Group (3 Reports/ New Jersey Satellite Office). Served as company liaison for American Express portfolio with $120K average monthly revenue.  Managed contract negotiations, monthly billing, and system enhancements. Maintained overall operational service levels at 82% or higher for 19 consecutive months.  Pushed global call center service levels from 30% to 85%-exceeding corporate standard by 5%. Managed Warehouse operations that included account setup, production line, quality control, shipping and receiving, equipment refurbishment and inventory.

Key Areas of Accountability: Wells Fargo Cross Sale Team—2 Sales Managers, 37 Cross Sale Specialists and 3 Support Team Members.  Played key role in the creation of leads for pipeline. Created a 12-month plan that identified the target audience for each month.  Turned around underperforming sales department by implementing marketing and staff development initiatives that pushed 2005 revenues to 89% of targeted goal and peaked at 120% in 2006. Exceeded target revenue by over $2.3M.  Successfully managed a $9.2M Operating budget.  Overcame high staff attrition and increased individual sales—$28K to $42K per representative—by implementing comprehensive product training, new-hire mentoring, motivational team building activities, and vendor-sponsored sales incentives.