Richard Ebersole

Richard Ebersole Email and Phone Number

Director at First Data Merchant Services
Richard Ebersole's Location
Williamsport, Maryland, United States, United States
Richard Ebersole's Contact Details

Richard Ebersole personal email

n/a
About Richard Ebersole

Richard Ebersole is a Director at First Data Merchant Services.

Richard Ebersole's Current Company Details

Director at First Data Merchant Services
Richard Ebersole Work Experience Details
  • First Data Merchant Services
    Director Of Cross Sales
    First Data Merchant Services Mar 2004 - Feb 2007
    Managed inbound/outbound call center respnsible for delivering approximately $4M revenue to company's bottom. Supervised 2 sales managers and team of 37 Cross-Sales Specialists tasked with marketing various products to Wells Fargo merchant Services' customers. Managed $9.2M operating budget.* Developed monthly project plans and timelines; tracked and monitored daily, weekly and monthly performance to increase sales. *Build collaborative relationships with marketing team to develop sales collateral and lunch series of promotional campaigns and customer mailings.*Managed department transition from paper to automated tracking and reporting by customizing exisiting SalesNet system to accommodate department needs.*Prepared and analyzed monthly sales reports to assess performance; partnered with finance and senior managers in strategic planning and executing various sales initiatives.
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  • First Data Merchant Services
    Director Of Retention
    First Data Merchant Services Apr 1999 - Mar 2004
    Served as department liaision to five primary bank alliances and their numerous merchant accounts. Directed 22 Retneiton Specialists and 5 Interchange Specialists charged with executing reactive and proactive projects targeted at reducing customer attrition. *Spearheaded soft-skills training that improved department staffs' telephone and customer service skills. *Recovered $1M in unbilled revenues by directing team in reviewing and analyzing prior-year records that identified keying errors, unprocessed paperwork, and billing discrepancies. *Participated as Green Belt on Six-Sigma project that overhauled and streamlined inter-departmental procedures to improve customer refund services. *empowered inter-departmental operations personnel to play integral role in capturing high customer retention rates by conceiving and integrating compnay-wide Retention Awareness program.
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Frequently Asked Questions about Richard Ebersole

What is Richard Ebersole's role at the current company?

Richard Ebersole's current role is Director at First Data Merchant Services.

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Richard Ebersole's email address is ri****@****ata.com

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