Richard Eugene Email & Phone Number

Detroit Metropolitan Area

• Responsible for coaching, motivating, mentoring, developing, and appraisal for assigned team member group. • Planned and assigned team members face to face and in virtual settings to communicate performance objectives to staff and assist them in resolving problems through daily meetings.• Provide first level leader support in chain of command with team members.• Administer and adhere to corporate and departmental policies, practices and procedures, including union contract administration.• Monitor adherence to daily schedules and inventory levels as well as attendance policies.• Monitor processes and ensure that operational standards, quality, and customer specific performance guarantees are met.• Identified opportunities and implemented solutions for workflow, system, quality, and process improvements.• Developed and maintained strong and positive working relationships with Service Line Areas and respective Union Leadership.

Metro Detroit

Adheres to all management, operational, security, risk and regulatory policies and procedures. banking, transaction process, cash handling, customer service, operations, systems technology and communication while maintaining up to date knowledge on all products, services, technology and policies.

Metro Detroit Area

Achieved 125% of expected sales goals in each year as managementAcknowledged and Awarded in 8 of 14 quarters for Outstanding Sales Achievement. Conducted face-to-face sales calls to obtain new business.Hosted outside sales meetings and events to promote the company and branch location. Increased the market penetration of my branch and increased revenue and profits. Directed training classes for Assistant Managers, Management Trainees, and Sales and Service

Greater Detroit Area

Sold over 150 new cars every year at dealership. Performed Financial & Insurance duties. Responsible for managing a portfolio of prospects using Contact Manager. Analyzed and exceeded customers’ needs.