Richard Freestone Email & Phone Number

Basildon, England, United Kingdom

Basildon, England, United Kingdom

Providing merchant services to new and existing businesses including Business banking and smaller SME clients. Working with warm leads that vary from low to high risk sectors £1k -£1m, and keeping in regular contact with the lead introducers to ensure a smooth application for the client using Lloyds Bank bespoke Systems and also Salesforce. Remote working from 1st April 2020 – present.• Calling customers to provide merchant services and advising on other products Lloyds Bank… Show more Providing merchant services to new and existing businesses including Business banking and smaller SME clients. Working with warm leads that vary from low to high risk sectors £1k -£1m, and keeping in regular contact with the lead introducers to ensure a smooth application for the client using Lloyds Bank bespoke Systems and also Salesforce. Remote working from 1st April 2020 – present.• Calling customers to provide merchant services and advising on other products Lloyds Bank offers.• Objection handling on each call• Working to a target of 30 deals a month/ 90 a quarter• Currently holding record for achieving 56 paid deals in a month (May 2021)• Using salesforce to track call backs and manage chase journey. • Listening to a client needs and make sure that I give the best possible option for them and to make the most profit for Lloyds. • Building relationships with customers as point of contact to gain additional holistic business as well as referrals. • Offering addition products like AMEX to customers • Admin work includes, application writing, background check using Visa Online, scanning documents, checking companies house documents to confirm directors and shareholders, raising cases using salesforce to amend customer account i.e. change of legal name Show less

Bangkok / Phnom Penh

OutlineI proactively market Abbey International and their services throughout Asia. Country Manager for Cambodia identifying new clients as well as regular servicing of existing clients.Key responsibilities• Find and identify prospects using online research, chamber of commerce events and business directories. • Lead the telemarketing team from the front and organising face to face meetings for all the team whilst maximizing referrals.• Organising Facebook marketing… Show more OutlineI proactively market Abbey International and their services throughout Asia. Country Manager for Cambodia identifying new clients as well as regular servicing of existing clients.Key responsibilities• Find and identify prospects using online research, chamber of commerce events and business directories. • Lead the telemarketing team from the front and organising face to face meetings for all the team whilst maximizing referrals.• Organising Facebook marketing campaigns.• Attend and promote Abbey International at chamber of commerce events gaining leads and business referrals. • Ability to conduct in depth fact finds and needs analysis.• Providing product recommendations, answering questions and signing up clients.• Conducting regular policy reviews and general policy maintenance of existing clients.• Client retention.• Objection handling.• Added additional income streams buy a tie up with RE/MAX Thailand and New Nordic group adding residential and investment property. Show less

Bangkok

Worked with the company directors building and servicing clients in all area's of financial services. From a 40sm office and 6 people, helped grow Infinity to one of the leading offshore financial companies.Leading the telemarketing team.Events.Client relationships and servicing.Opening new territories.Collation of companies KPIs on a weekly and monthly basis.Leading the weekly sales meeting in absence of the directors.

Various

Started from scratch at a new branch (After training in Basildon and being Assistant manager at Chelmsford - Essex) building a telesales and door canvasing marketing team. Recruited a team of 12 self employed sales people and provided training on a daily basis on product knowledge and objection handling. Marketing always being the key to successful growth and havng a proven sales system leading to sucess.

Southend On Sea, United Kingdom

Now part of Morrison's supermarket group.

London, United Kingdom

Opened 7 units from layout of units to brand design during the redevelopment of Victoria Coach Station. FMCG and F&B. Organising pricing to achieve 70% GP and aided in renegotiation of leases with London Transport Authority to ensure margins were maintained. Recruited all staff and organised various brand training though out pre-opening. Adapted to new brands franchised by Compass. Became the regional first line response to HR issues, including theft and sexual harassment cases. Became a first… Show more Opened 7 units from layout of units to brand design during the redevelopment of Victoria Coach Station. FMCG and F&B. Organising pricing to achieve 70% GP and aided in renegotiation of leases with London Transport Authority to ensure margins were maintained. Recruited all staff and organised various brand training though out pre-opening. Adapted to new brands franchised by Compass. Became the regional first line response to HR issues, including theft and sexual harassment cases. Became a first point of contact and aid to my operations director helping underperforming units and providing support for new managers. Covering all of Central London. Show less

Southend On Sea, United Kingdom

Store Manager - Southend (Store16)GBP3 million turnover.160 Staff.

A Levels, Biology, General Chemistry Physics

Activities and Societies: http://www.whsb.essex.sch.uk/

Education record

Activities and Societies: http://www.st-thomasmore.southend.sch.uk/