Richard Grace Email and Phone Number
From the heart of Tipperary, I bring warmt and charm! Love new products, new challenges and all the madness in-between. My experience ranges from Production Line Technician to Team Leader in Manufacturing Medical Devices, Cosmetics, Skin Care for top companies like Procter & Gamble and Johnson & Johnson, to more recently working Customer Care with Three mobile Ireland.Always upskilling through further education courses that complement my Business Degree from Limerick Institute of Technology where I gained valuable work experience and real world opportunities within the sector through Management, Marketing and Product awareness. Throughout the last few years, I have had roles in People Management & Training, and moved into Customer Care. 🏆 2021 has seen recognition in the form of a quarterly award for The Three Ireland Ultimate Customer Experience "remember, It all starts with a conversation"
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Manufacturing TechnicianJohn Hanly & Co Jan 2022 - PresentBallycommon, County Tipperary, Ireland -
Customer Service AgentFiserv Aug 2021 - Jan 2022Nenagh, County Tipperary, Ireland -
Customer CareThree. Jun 2019 - Aug 2021County Limerick, Ireland -
Team LeaderJohnson & Johnson (Acuvue Contact Lenses) Mar 2014 - Feb 2016Castletroy, Limerick, Ireland~Responsible for the handling and packaging of Class I and Class II Medical Devices~Operated in a GMP controlled environment, Operating to European regulations ISO 13485 and FDA requirements for 21 CFR part 820~Responsible for the Development and Training of operators to new procedures for the Repack area.~Responsible for fault finding and troubleshooting activities within the relevant area to maximise productivity in a compliant and controlled manner~Responsible for the batch labeling and information inspections associated with the packaging of Class II and Class III medical devices~Responsible for assisting in the completion of IQ/OQ/PQ qualifications within my area, assuring that all products assigned to the area was validated according to the run protocols.~Responsible for leading a team of 12 operators meeting and exceeding required hourly targets ~Responsible for timekeeping and attendance tracking for a team of 12 operators.~Responsible for completing Daily and Weekly PM (Preventative Maintenance) activities within my area on the automated PM system (OPUS)~Responsible for completing all required relevant paperwork in accordance with GDP (Good Documentation Practices) within my area and responsible for final review and sign off in accordance with GDP~Responsible for generation and maintenance of Shift Handover Reports responsible for creation and review of Memos required for process deviationstrained on and required to complete eDHR (electronic Device History Requirements) sign offs for each Batch processed within the area.~Responsible for liaising with Operations Manager/ Quality Team in relation to achieving area targets and priorities in a quality compliant manner.
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Manufacturing TechnicianProcter & Gamble Apr 2003 - Apr 2009Nenagh, Co. Tipperary, IrelandProduction output of Skincare and Cosmetic brands (Hugo Boss, Olay, Max factor)Adapted to line changes for different products and sizeResponsible for chemical waste disposal Contributed to targets in Quality, Quantity and SafetyFirst Aid team member
Richard Grace Skills
Richard Grace Education Details
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B.A In Business Studies With Management -
B.A In Business Studies With Management
Frequently Asked Questions about Richard Grace
What company does Richard Grace work for?
Richard Grace works for John Hanly & Co
What is Richard Grace's role at the current company?
Richard Grace's current role is Manufacturing.
What schools did Richard Grace attend?
Richard Grace attended Limerick Institute Of Technology, Limerick Institute Of Technology.
What skills is Richard Grace known for?
Richard Grace has skills like Team Motivation, Team Leadership, Customer Service, Product Marketing, Process Improvement, Project Management, Employee Training, Product Development, Time Management, Train The Trainer Certified, First Aid Training, Medical Devices.
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