Richard G. Email and Phone Number
Richard G. work email
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Richard G. personal email
Over six years of experience within the financial services industry, I've extensive stakeholder engagement, Tableau/Power BI visualisation, SQL, Excel and PowerPoint skills, and a great eye for detail but most importantly I have strong desire for continuous improvement.
Westpac
View- Website:
- westpac.com.au
- Employees:
- 15860
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Senior Analyst, Digital Performance And OperationsWestpacSchofields, Nsw, Au
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Senior Analyst, Digital Performance & OperationsWestpac Jan 2023 - Present
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Senior Analyst Reporting & Insights, Wealth Complex RemediationNab Sep 2022 - Dec 2022 -
Visualisation Senior Analyst, Wealth Complex RemediationNab Sep 2020 - Sep 2022Working within the Customer Response Initiative remediation program, I’ve extensive experience in the design, build and delivery of dashboards and reports. I frequently engage with numerous stakeholders to extrapolate their reporting needs and remain aligned to their vision throughout the design and delivery process. I review stakeholder data complexities and assist with the translation of data into a user-friendly and ultimately visually appealing reporting tools to provide invaluable insights for management and teams alike.My capabilities include transforming ‘dirty data’ (Excel, SQL etc) into useable formats through transformational tools such as Tableau Prep which subsequently translate into a more streamlined flow of information for effective operational management and dashboard reporting through visualization tools such as Tableau, Excel and PowerPoint.
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Operational Reporting Analyst, Regulatory Change & RemediationNational Australia Bank Jan 2019 - Sep 2020North Sydney, New South Wales, AustraliaAs part of the Customer Response Initiative's Logistics team which falls within the Regulatory Change & Remediation umbrella , I’m charged with the efficient reporting and along with the team SME assist with the daily operations of the team as Scrum Master. In addition, I'm tasked with the implementation and maintenance of JIRA and Confluence applications. I work with my Team Leader to ensure the timely communication of critical details between key stakeholders are maintained and filtered through to various parties including assessment, communications, methodology and scoping teams.
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Remediation Associate, Retail Banking ServicesCommonwealth Bank Oct 2018 - Dec 2018Parramatta, New South Wales, AustraliaAs part of a newly formed remediation team, I review client contracts and rectify client home loans to ensure they have not been financially disadvantaged. -
Adjustments Case ManagerCommonwealth Bank Dec 2016 - Oct 2018Sydney, New South Wales, AustraliaWorking within CBA's Wealth Division - Colonial First State as an Adjustments Case Manager, I investigate issues and work on remediating client accounts and ensuring that we uphold the Group’s vision in securing and enhancing the financial wellbeing of our people, businesses and communities. Within my role, I explore errors made on client accounts, identify the root cause, evaluate the impact and determine the best course of action to take in remedying them. I’ve developed strong communication and leadership skills as I liaise with and manage various stakeholders – internal and external such as our risk and sales teams, advisers both Commonwealth Financial Planning and independent, and other members of our community such employers and other financial institutions.
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Adjustments Process ConsultantCommonwealth Bank Aug 2016 - Dec 2016Sydney, New South Wales, AustraliaWorking within CBA's Wealth Division - Colonial First State - I'd draw from my experience in the Learning & Development environment and I would liaise with SME’s in understanding and documenting existing processes and maintaining current Standard Operating Procedures within the Adjustments Team. Due to the complex nature of the team’s operations and with the collaboration of the Team Coach and SMEs, I rewrite them in such a way that is short, comprehensive and easy to understand and follow.
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Learning & Development & Quality SpecialistDatacom Sep 2014 - Aug 2016North Ryde, New South Wales, AustraliaI’ve successfully delivered multiple training sessions for numerous agents across several government contracts while providing ongoing operational support to the teams. Successful time management was a crucial to the delicate balancing act and completion of my responsibilities in maintaining learning material to a high standard with processes up-to-date along with ensuring quality was maintained and we adhered to the Quality Assurance Statement of Work.
Richard G. Skills
Frequently Asked Questions about Richard G.
What company does Richard G. work for?
Richard G. works for Westpac
What is Richard G.'s role at the current company?
Richard G.'s current role is Senior Analyst, Digital Performance and Operations.
What is Richard G.'s email address?
Richard G.'s email address is 17****@****.edu.au
What skills is Richard G. known for?
Richard G. has skills like Training, Customer Service, Sports, Sports Management, Sports Marketing, First Aid, Social Media, Event Management, Coaching, Public Speaking, Creative Direction, Microsoft Office.
Who are Richard G.'s colleagues?
Richard G.'s colleagues are Dhiraj Nichani, Nhi Phan, Stephen Hull, Brett Proctor, Luke Guo, Enzo Crisante, Jade Brideson.
Not the Richard G. you were looking for?
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Richard G.
Department Head - Hospitality At Australian National Institute Of Business And TechnologyGreater Melbourne Area -
Richard G.
Melbourne, Vic3hotmail.com, dnvgl.com, solarsystems.com.au1 9413 80XX
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