Richard Guy Email and Phone Number
Richard Guy work email
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Richard Guy personal email
With over eight years of experience in various customer service and support roles, I am passionate about delivering exceptional service and solutions to both internal and external business partners. Currently, I am a dealer services representative at Smith Optics, where I support a designated sales region by ensuring timely and accurate processing and delivery of products, communicating cross-functionally to address any issues, and managing sample orders and in-store marketing materials.In addition to my customer service and support skills, I have also completed Master's of Science degree in Sports Product Management at the University of Oregon, where I learned how to create, develop, and launch innovative and sustainable sports products and services. I have a strong interest and background in sports and apparel, as well as a proven track record of success in solving complex problems, creating win-win situations, and leading and collaborating with diverse teams. My goal is to leverage my skills and knowledge to contribute to the growth and success of Smith Optics and the sports product industry.
Smith Optics
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Dealer Services RepresentativeSmith Optics Sep 2022 - PresentPortland, Oregon, Us•Support designated sales region ensuring timely and accurate processing and delivery of products. •Communicate cross functionally to address any product or delivery issues and create solutions. •Manage sample orders and delivery to sales reps, accounts, and trade shows.•Manage all display in store marketing materials for designated accounts. •Provide input in improving internal processes.
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Customer Service RepresentativeSmith Optics Nov 2020 - Sep 2022Portland, Oregon, Us• Provide exceptional service to customers by responding quickly and professionally to customer inquiries through calls, chats and emails.• Investigate customer questions, while using effective problem solving skills to resolve any issues.• Be a product expert by staying up to date on all new products, design, and technology in order to best serve customers and their needs.• Be a team player through assisting other Customer Service Representatives when needed, and assisting with other duties as needed.
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Customer Success Representative, Payroll ServicesPrimepay Sep 2020 - Oct 2020West Chester, Pa, Us• Provide quality service for assigned clients by answering any questions regarding payroll, taxes, or software through multiple channels including phone, and email in a timely manner.• Process any payroll, new hire reporting, employee changes, and any other customer requests timely and accurately.• Stay up to date on any new laws, regulations, processes or services as required. -
Support Services SpecialistRivermark Community Credit Union Jul 2016 - Sep 2017Beaverton, Oregon, Us• Troubleshoot any visa related issues through FISERV platform to ensure card functionality for all 80,000+ members bringing in $225,000 in interchange daily.• Admin for all online banking features to include mobile deposit, bill pay, online payment, etc. and troubleshoot and resolve any issues for members with these services.• Research and fulfill all member requests regarding their accounts to include account opening, deposit/withdrawal history, check images, etc. in a timely and quick manner.• Pitched, organized, and managed charity golf tournament raising over $26,000 for the Rivermark Community Fund, to support small businesses in the community -
Virtual Member Service RepresentativeRivermark Community Credit Union Jul 2015 - Jul 2016Beaverton, Oregon, Us• Provide quality customer service to all members by processing transactions accurately, and answering any questions regarding their concern.• Utilize working knowledge of the vast array of Rivermark products and services to expand and improve our members’ experience.• Quickly adapted to sales culture, and met/exceeded all sales goals set for me by Rivermark management.
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Bank TellerUs Banccorp Dec 2014 - Jul 2015• Provide quality customer service by accurately processing customers’ transactions, answering questions, and maintaining knowledge of current sales, promotions, and policies.• Be in charge of and balance both ATM and personal cash drawer totaling more than $60,000.• Conduct weekly audits of filing of paperwork such as cash balancing sheets, account openings, etc. to ensure branch compliance with company policy.
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Cable/Antenna Systems TechnicianUnited States Air Force Dec 2006 - Jul 2012Randolph Afb, Tx, Us• Maintained and installed all hardline copper and fiber communication lines, including voice and data drops.• Marked and flagged all underground communication lines in construction areas, ensuring no outages in service, and preventing any damage to over $300 million worth of communications equipment.• Assisted in training incoming Airmen in both a training environment and while on-the-job to ensure knowledge of all essential job functions. -
Project ManagerUnited States Air Force May 2011 - Dec 2011Randolph Afb, Tx, Us• Traveled to Afghan Army and Police bases to ensure installation of communications networks were being completed according to all codes and regulations.• Signed off on the completion of three installation projects totaling $12.9 million and the start of two more installation projects totaling $8.4 million.• Sustained communications for the Regional Site Command-West, ensuring connectivity to facilitate missions in the Western region of Afghanistan.
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Help Desk TechnicianUnited States Air Force Mar 2010 - Sep 2010Randolph Afb, Tx, Us• Managed network accounts for over 12,000 personnel on both classified and unclassified platforms, ensuring countrywide communication needed to complete missions.• Wiped, cleared, and added all new computers to the network on both classified and unclassified platforms, in addition to updating required software.• Troubleshot software, hardware, and user issues to find effective solutions to ensure network connection capabilities.
Richard Guy Skills
Richard Guy Education Details
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University Of OregonSports Product Management -
University Of Hawaii At ManoaAnd Related Support Services
Frequently Asked Questions about Richard Guy
What company does Richard Guy work for?
Richard Guy works for Smith Optics
What is Richard Guy's role at the current company?
Richard Guy's current role is M.S. Sports Product Manage at The University of Oregon| Dealer Services Representative at Smith Optics.
What is Richard Guy's email address?
Richard Guy's email address is rg****@****kcu.org
What schools did Richard Guy attend?
Richard Guy attended University Of Oregon, University Of Hawaii At Manoa.
What skills is Richard Guy known for?
Richard Guy has skills like Leadership, Product Marketing, Public Speaking, Brand Marketing, Solution Oriented, Sales, Trade Shows, Athletic Footwear, Data Entry, Microsoft Powerpoint, Consumer Research, Communication.
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