Software Support Engineer
Current
Jul 2021 - Present
AeroLeads people directory · profile
Richard Hartless Email & Phone Number
Software Support Engineer at Workiva
at
Workiva
1 work email found
@workiva.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Software Support Engineer at Workiva
Location
Swindon, England, United Kingdom
Company size
Who is Richard Hartless? Overview
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Quick answer
Richard Hartless is listed as Software Support Engineer at Workiva at Workiva, a company with 1744 employees, based in Swindon, England, United Kingdom. AeroLeads shows a work email signal at workiva.com and a matched LinkedIn profile for Richard Hartless.
Richard Hartless previously worked as Software Support Engineer at Workiva and Technical Support Engineer PPO Team at Sophos. Richard Hartless studied at Cerco I.T Training And Recruitment Ltd.
Company email context
Email format at Workiva
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{first}.{last}@workiva.com
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AeroLeads found 1 current-domain work email signal for Richard Hartless. Compare company email patterns before reaching out.
Profile bio
About Richard Hartless
Experienced Technical Support Engineer with a demonstrated history of working in the computer software industry. Skilled in Domain Name System (DNS), Data Center, Sophos, Technical Support, and Virtualization. Strong information technology professional graduated from Cerco I.T Training and Recruitment Ltd.
Listed skills include Juniper, Firewalls, Tcp/Ip, Microsoft Exchange, and 34 others.
Current workplace
Richard Hartless's current company
Company context helps verify the profile and gives searchers a useful next step.
Workiva
7 roles
Richard Hartless work experience
A career timeline built from the work history available for this profile.
Technical Support Engineer Ppo Team
- Within this 2nd line role I provide 1st class technical support to Sophos’ SAS (Premium, Platinum and OEM) customers via phone calls, emails and remote access to their environment.Outline of responsibilities but not.
- Building of VM machines for the purpose of customer environment replication to diagnose issue with Data Encryption, Web filtering, Anti-virus, Mobile Security and Cloud based products on Windows OS 7/8.1/10 Windows.
- Building of VM machines for the purpose of customer environment replication to diagnose issue with Data Encryption, Web filtering, Anti-virus, Mobile Security and Cloud based products on Windows OS 7/8.1/10 Windows.
- Provide customers with Technical Support within the defined parameters of Sophos Support Services including customers with defined SLAs.
- Time and workload management to maximize case closures and internal and external customer satisfaction.
- Review cases and provide mentoring and coaching for colleagues when faced with challenging incidents. Show less
Nov 2014 - Jul 2020
Technical Support Engineer
- I provided technical support by troubleshooting, analysing, replicating and diagnosing issues received in Technical Support in line with departmental service levels, Best Outline of responsibilities but not limited to
- Provide technical support in line with departmental measures and targets, with a focus on quality and customer satisfaction for Web filtering, Anti-virus and Cloud based products on multiple operating systems.
- Analyse and clarify customer queries through… Show more I provided technical support by troubleshooting, analysing, replicating and diagnosing issues received in Technical Support in line with departmental service.
- Analyse and clarify customer queries through troubleshooting and researching, using existing knowledge base articles known issues and personal investigation
- Provide mentoring to 1st line support teams. Show less
Oct 2013 - Nov 2014
Cmc Senior Support Analyst
As a member of the Customer Management Centre, I am involved in providing telephone based support for managed and supported customers across the range of product that Star offers. Outline of responsibilities but not limited toProvide an Escalation point for the Service Request, Change Management, and Network Operations teams, also providing advice for.
Sep 2006 - Oct 2013
Senior Support Analyst
Star Technology Services Ltd
As a member of the Customer Management Centre, I am involved in providing telephone based support for managed and supported customers across the range of product that Star offers. Outline of responsibilities Provide an Escalation point for the Service Request, Change Management, and Network Operations teams, also providing advice for other departments to.
Nov 2008 - Jul 2013
Security Engineer
Star Technology Services Ltd
As a member of the Security Team, I was involved in providing telephone based firewall support for managed and supported customersProviding 1st line support to fully managed and supported firewall customers, via the telephone.Closing support calls by identifying faults and resolving customer issues in a professional manner and to the satisfaction of both.
Sep 2007 - Nov 2008
Security Engineer (Change Managenment )
Star Technology Services Ltd
The main purpose of this role was to carry out requested changes to the configuration of the customers firewalls.
Sep 2006 - Sep 2007
Team & coworkers
Colleagues at Workiva
Other employees you can reach at workiva.com. View company contacts for 1744 employees →
DA
Darin Anderson
Colleague at Workiva
Waxahachie, Texas, United States, United States
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RM
Rick Maples
Colleague at Workiva
Ames, Iowa, United States, United States
View →
AK
Andrew Karlsen
Colleague at Workiva
Bozeman, Montana, United States, United States
View →
SC
Spencer Cornish
Colleague at Workiva
Bozeman, Montana, United States, United States
View →
KB
Katherine Bishop
Colleague at Workiva
Missoula, Montana, United States, United States
View →
SS
Scott Shea
Colleague at Workiva
Tampa, Florida, United States, United States
View →
SR
Stephanie Ruzicka
Colleague at Workiva
Dallas County, Iowa, United States, United States
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BS
Beverly Shackley
Colleague at Workiva
New York, New York, United States, United States
View →
SM
Scheherazade Macgregor
Colleague at Workiva
Greater Phoenix Area, United States
View →
KM
Katrina Mader
Colleague at Workiva
Ames, Iowa, United States, United States
View →
Darin Anderson
Colleague at Workiva
Waxahachie, Texas, United States, United States
View →
RM
Rick Maples
Colleague at Workiva
Ames, Iowa, United States, United States
View →
AK
Andrew Karlsen
Colleague at Workiva
Bozeman, Montana, United States, United States
View →
SC
Spencer Cornish
Colleague at Workiva
Bozeman, Montana, United States, United States
View →
KB
Katherine Bishop
Colleague at Workiva
Missoula, Montana, United States, United States
View →
SS
Scott Shea
Colleague at Workiva
Tampa, Florida, United States, United States
View →
SR
Stephanie Ruzicka
Colleague at Workiva
Dallas County, Iowa, United States, United States
View →
BS
Beverly Shackley
Colleague at Workiva
New York, New York, United States, United States
View →
SM
Scheherazade Macgregor
Colleague at Workiva
Greater Phoenix Area, United States
View →
KM
Katrina Mader
Colleague at Workiva
Ames, Iowa, United States, United States
View →
3 education records
Richard Hartless education
Education record
Cerco I.T Training And Recruitment Ltd
Education record
Chippenham College
Education record
Swindon College
FAQ
Frequently asked questions about Richard Hartless
Quick answers generated from the profile data available on this page.
What company does Richard Hartless work for?
Richard Hartless works for Workiva.
What is Richard Hartless's role at Workiva?
Richard Hartless is listed as Software Support Engineer at Workiva at Workiva.
What is Richard Hartless's email address?
AeroLeads has found 1 work email signal at @workiva.com for Richard Hartless at Workiva.
Where is Richard Hartless based?
Richard Hartless is based in Swindon, England, United Kingdom while working with Workiva.
What companies has Richard Hartless worked for?
Richard Hartless has worked for Workiva, Sophos, Claranet, and Star Technology Services Ltd.
Who are Richard Hartless's colleagues at Workiva?
Richard Hartless's colleagues at Workiva include Darin Anderson, Rick Maples, Andrew Karlsen, Spencer Cornish, and Katherine Bishop.
How can I contact Richard Hartless?
You can use AeroLeads to view verified contact signals for Richard Hartless at Workiva, including work email, phone, and LinkedIn data when available.
What schools did Richard Hartless attend?
Richard Hartless studied at Cerco I.T Training And Recruitment Ltd.
What skills is Richard Hartless known for?
Richard Hartless is listed with skills including Juniper, Firewalls, Tcp/Ip, Microsoft Exchange, Voip, Blackberry Enterprise Server, Technical Support, and Vpn.
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