Key responsibility for the Management & continued development of our portfolio of Supported Accommodation, for people with learning disabilities, autism, mental health needs and physical disabilities throughout the UK.

My role as Business Development Manager is to build on the excellent work and reputation TP Supported Accommodation have gained over the past 20 years and continue to provide quality, person centred supported living homes for individuals with a disability - from flat to bungalow, terrace to bespoke build, apartment project to fully adapted household.

Progressed through various roles within the organisation to the position of Director of Business Development giving me direct responsibility for the development of new business within the IHL Group of companies. This was achieved by sourcing and forging new relationships with various stakeholders including:Local and National Care Providers, Commissioners, Social Care Teams, NHS Clinical Commissioning Groups and Developers. As well as exploring new relationships, the role involved fostering organic growth via the current client base of care providers, commissioners and developers. As Director of Business Development I was tasked with sourcing and negotiating the purchase of potential sites for New Build or refurbishments / redevelopments including undertaking financial appraisals and assessments on all new schemes. For sites requiring development / redevelopment I was responsible for the project management, from inception to handover, of the scheme including budget setting and procurement of goods and services. On completion I had responsibility for setting rent & service charges which involved direct communication with Housing Benefit departments. The implementation, monitoring and ongoing management of relevant legal documents and processes including; Lease Agreements, Service Level Agreements, Management Agreements, Nominations Agreements and occupancy agreements, with all stakeholders.Fully conversant with IT packages relevant to the role.including; Microsoft Office (Word/Excel/Powerpoint)Universal Housing SASSHA Housing Management and Supported Housing SystemsPC Homes - Property Management Software Fix-Flo Repairs Reporting and Monitoring

Delivery of the Housing Management / Quality Services to our tenants and Care Partners, including all front line services from; application / assessments, Tenancy Sign Up including Welfare Benefits Advice/ Applications, Intensive Housing Management Services, Asset Management & Landlord Compliance, Reporting and Quality Assessing the Reactive and Planned Maintenance Services. Rent Accounting and Recovery Action. Facilitating Tenant Meetings, obtaining feedback on the quality of services delivered. H&S Assessments, Including; Fire Risk Assessments, Legionella Risk Assessment, Line Management of the Housing Services Team, Supervisions, PDRs, Mentoring, Change Management. Rent Accounting, Tenant Assessments, Asset Management, Delivery of Planned and Reactive Maintenance Services. Welfare Benefits Advice & Assistance. Compliance Monitoring and Reporting.

Corporate responsibility for all Quality Assurance matters for the organisation, directly answerable to the Board of Directors. Development and Implementation of FULL Audit programme for the organisation, compliant with CQC Guidance & Regulations, alongside contractual responsibilities, linked to each of the local authorities we were commissioned by. Compliments & Complaints Manager, DWP Appointee for Service Users, Development of robust Financial Accountability & Safeguarding procedures for the management of Service Users Monies. Conducting Internal Audits, compliant with CQC & Supporting People, Internal Audits for Employment Regulations, Disciplinaries, Monitoring and Reporting for LA Contracts and Invoicing. Supporting Tenders and Business Development for the organisation.

Direct Responsibility for the management of the Care and Support Properties within the Associations portfolio, including; Annual Health & Safety Audits, Financial Audits - Rent Accounting inc Rent & Service Charge Setting, Intensive Housing Management. Business Development & Project Management of New Care & Support Schemes, alongside the Associations Development Team. Referral Assessments & Tenancy Sign up. Care Provider & Scheme Audits for Board Review.

Management of the organisations dispersed Mental Health Accommodations Services across Knowsley. Directly responsible for day to day provision of Support & Accommodation Services; Development of Person Centred Support plans and delivery, Line management of Staff Team, Financial Accounting, Recruitment, PDR & Supervisions, Assessment of New Tenants, Presenting and reporting to Board of Directors.