As an Operations Manager and in my most recent roles, I have:• Managed the operations of the shift • Led supervisors and managers in Order Services, Variable Labor, Finance, Eservices, and Customer Services • Directed staff members on the shift to ensure business key objectives (productivity, financial, and customer satisfaction) were met.• Developed and implemented operational plans to achieve shift and departmental objectives. Developed strategies and solutions to departmental opportunities• Developed effective working relationships across the site to share best practices and resolve business issues.• Responsible for talent leadership assessment• Led network continuous improvement efforts for contact centers• Led site recognition team. Responsible for allocating, reconciling and managing budget● Led Quality Communications Managers at three domestic locations● Led monthly discussions with site General Managers and Vice President of Customer Operations● Led quarterly calls with company Sr leaders to share customer experience results and strategies