Richard Hoolahan Email & Phone Number

Edinburgh, Scotland, United Kingdom

Currently working on implementing the Redress scheme for survivors of historic child abuse in Scottish care settings.

Scottish Public Pensions Agency, Tweedbank

• During this post I delivered a new operating model, transforming the Operations directorate into the new Customer Services department of the Scottish Public Pensions Agency. The Customer Services Department is the.
• Planning and delivering the transformation of roles, teams and processes
• Developing change and communication strategies
• Managing risks and dependencies to ensure customers are not impacted by the changes and business as usual continues unaffected
• Identifying opportunities for efficiency and ensuring scalability for future business

Scottish Public Pensions Agency, Tweedbank

During this period I was split between two roles:ABS Project/Technical Support: Covered the day to day project management of the Annual Benefit Statement exercise for the four main Scottish public pension schemes. Introduced more project governance and wrote/maintained project documentation. Also provided technical support using data management, MS Access.

Scottish Public Pensions Agency, Tweedbank

Led requirement writing, testing and implementation of workflows, auto allocation and user access for an integrated pension administration, pension payroll and member services IT system.I also led a continuous improvement (CI) focus group for the Operations Directorate. The purpose of this was to provide the foundations of a new CI framework for the agency.

Scottish Public Pensions Agency, Tweedbank

Managed the extraction and preparation of data for four of the public pension schemes in Scotland (NHS Scotland, Scottish Teachers Pension Scheme, Police Scotland and Scottish Fire & Rescue Services). This required extensive investigation, data analysis, knowledge of the schemes and the use of multiple databases and administration systems.I liaised with.

Scottish Public Pensions Agency, Tweedbank

Analysed all business processes in the Operations Directorate. Workes with staff from all departments to re-engineer, improve and migrate workflows across to the new pension administration system.Also involved in developing the theory for the new work task auto-allocation model.

Scottish Public Pensions Agency, Tweedbank

Led a team tasked with developing administrative procedures for the new 2015 NHS pension scheme. This involved ensuring regulation compliance, change management and creating new work processes. Interpreted regulations and examined membership to predict what types of benefits would be payable in the first year of the scheme. Ensured staff had training and.

Scottish Public Pensions Agency, Tweedbank

Responsible for reviewing and authorising the award of all types of benefits for the NHS Scotland pension scheme.

Edinburgh, United Kingdom

Inspector of all casino games and card room supervisor.

Scotland

Managed retail shops across the Scottish Borders and West Scotland. Also managed town hall sales across Scotland.

Kenya

Managed the Uaso Ngiro Baboon Project near Nanyuki in Kenya. The project collected data on habituated baboon troops, and also engaged in promoting eco-tourism in the area. I was responsible for managing 10 individuals - a combination of local staff and interns.Also conducted my own research into vocal communication in baboons, which was later presented at.

Ethiopia

Along with two other students I helped create, plan and find funding for the Lone Wolf Project. This was an expedition to the Simien Mountains in Ethiopia. The project examined the conservation status of the most endangered canine in the world, the Ethiopian Wolf, and also studied the Amhara people of the Simien.I was responsible for organising travel and.

Bachelor Of Science (B.Sc.), Zoology/Animal Biology

Education record