A dedicated multi-skilled professional with over 25 years experience working within the digital sector. Highly engaged in digital trends and how online innovation can deliver value across key sales and service channels. In parallel, delivers commercial focus through the understanding both customer and business drivers and is highly effective at cultivating/managing key stakeholder relationships. - Ability to establish priorities, multi-task efficiently, and work with diverse personalities and all levels of management in a high-pressure environment- Expert understanding of user research best practices.- Fluency in user-centered design practices, with a solid understanding of user experience design.-Demonstrated ability to resolve conflict- Experienced in building business cases and acting as the liaison between business and IT. -Effective in engaging and accelerating organisations' adoption of digital best practice to deliver customer and commercial objectives. - Multi-skilled across a number of Digital areas including User Experience and Usability, Digital Project Management, Digital Strategy, Digital Marketing, Web Design, Web Development, Graphic Design. - In-depth knowledge of internet, online user experience, e-commerce and web-based technologyWith experience working in a number of different countries including the UK, Jersey, Czech Republic and now based in Canada my experience is very international. Working in different countries and within different cultures gives me a greater understanding when it comes to people management. Some of my core values working in Digital have changed over the years as we work in a fast paced industry. These are now reflected by: - Having an outside-in mindset.- Ability to read people, build empathy, and understand human behavior.- Embrace diversity.- Think holistically.- Collaborate in multi-disciplinary teams.- Generate many new ideas.- Rapid prototyping.- Fail early and often