Richard Huggett Email and Phone Number

Richard Huggett is a NIDA graduate and has been acting for over 30 years in Theatre film and television, with major roles in some of Australia’s favourite television shows such as: E-Street whereby he won a Logie for Best new Talent, Out of the Blue, All Saints and Neighbours to name a few.Richard also appeared in the highly acclaimed mini-series, ‘The Pacific’, produced by Steven Spielberg and Tom Hanks for HBO and movies such as 'Adore' with Naomi Watts.2014 FF Montoli Reese Infini Storm Alley Entertainment, Shane Abbess2013 FF Punter Adore Gaumont, Anne Fontaine2013 TV Phil "The Heat" Lawson CAMP NBC, Nicolas Bufalo2012 TV Gary Home and Away Seven Network, Various2009 TV Steve Simpson Rescue Special Ops Southern Star, Various2008 TV Major Coyle The Pacific First Division, Tony To2008 TV Dc Jeremy Out of The Blue Southern Star, Various2007 SF Sandman Bella Lonely Guy Prod., Daniel Dimarco/ Heath Davis2006 SF O'Grady Ruse Corp Project Greenlight, Michael Brown2006 FF Max Gabriel Hilt Productions, Shane Abbess2005 TV Greg Cato All Saints Seven Network, Various2002 SF The Stranger Spoonman Sky Light Prod., Daniel DiMarco2002 TV Murray McAistair All Saints Seven Network, Julian Pringle1998 TV Peter Delaney Murder Call - Fatal Charm West St Productions, Geoff Cawthorn1998 FF Cop Babe II - Pig In The City Kennedy Miller Media, George Miller1996 ST Roy Lone Star Belvoir Street, Duncan Fine1996 FF Hit Man Mr Nice Guy Golden Harvest, Sammo Hung1995 ST Reaper Splendids Company B, Jim Sharman1994 TV Sam Dexter Paradise Beach Nine Network, Various1994 TV Detective Sean Neale Blue Heelers Southern Star, Various1993 ST Dave All The Black Dogs New Grove Theatre U.K, Pat Trueman1992 ST William (Prince Charming) Sleeping Beauty Leeds varieties Hall U.K1992 ST Jeff Anzacs Over England The Swan Theatre U.K, Pat Trueman1991 TV Glen Donnolly Neighbours Grundy Television, Various1990 TV Sonny Bennett E Street Westside Productions, Various

Responsibilities:- SMART goal setting objectives for a diverse client base of twenty clients, including all ages, gender and personalities- Strong focus on ‘wowing’ the clients with fun and varied workouts to ensure achievement of goals- Continual knowledge, education and participation in attending courses and seminars to stay abreast of fitness trends and ensure a sound knowledge of new products- Extreme eye for detail to ensure correct postural and safe form is maintained throughout progress of goal achievement.Achievements:- Extremely strong loyal customer base. 90% client retention- Education and mentorship of the younger trainers just 'starting out’ within the fitness industry- Excellent client testimonials and feedback on client experience, results achieved with personal relationships forged.

Richard’s voice has the ability to master ‘all walks of life’ with a range which can vary from a warm and mature approach to the young ‘Aussie Guy’, having a chat with his mates. His honest, friendly and confident sound will deliver the right note to your campaign.With experience reflective of both the hard and soft sell, Richard has been responsible for many voice overs across multi channels within both the retail and corporate sectors, including ABC TV, AMP and Westpac on-line, Energy Australia radio,

Responsibilities:- Inbound customer service and client communications- Managed extremely high volume of calls for customer travel bookings- Maintained high team morale in a deadline driven and highly stressful environment- Internal coaching and training due to high staff turnover. Recognised as a valuable contributor to company procedure.Achievements:- Successful measured complaint resolution of taxi ‘no’ shows- Renowned for exceeding daily call targets within shift periods including 400-800 calls daily within a 4/8 and 12 hour shift period- Willingness to work extra hours to assist with peak volumes.

Responsibilities:- Manage high volumes of both inbound and outbound customer communications- Service both the Australian (National) and New Zealand customer networks- Internal training and product education for new staff members to understand company values and role expectations.Achievements:- Renowned for achieving excellent customer monthly feedback, reflective of management reporting- Constant resolution of complaint and positive product reimbursement as per company policy.

Responsibilities:- Serving multiple customers food and beverages, ensuring quality and prompt service- Adept at managing all staff and ordering/replenishing stock- Pricing and profitability deliverables- Organise catering for events.Achievements:- Reknowed for friendly service and understanding the key ‘regular’ customers' needs and wants- Excellent rapport with people from all various backgrounds and ethnicities- Customer Loyalty program implemented very successfully.

Responsibilities:- As part of a shearing team of 8, ensure targets were met, relative to farm owners’ business needs- Shearing of ewes, rams and lambs, high volumes, to ensure tight market deadlines were met- Ensuring industry standard and animal welfare was exceeded- Maintenance of all tools and equipment- Driving farm machinery, including medium rigid truck, front end loader and quad bike for 'day to day' work.Achievements:- Renowned for being flexible, reliable and trustworthy, travelling long distances to meet job quota requirements within very remote environments- Fast, efficient and delivery on shearing targets.

Responsibilities:- Service a diverse existing client base within the White Pages Directory across all industry sectors- Manage high volumes of both inbound and outbound customer communications specialising in complaints- Ensure the customer experience was positive with the financial resolution outcome beneficial for both customer and Pacific Access- Ensure targeted KPI’s were met and exceeded, including and meeting a daily call average of 170-200 calls- Train new team members on process and management expectation, in line with company values and procedures- Support the national sales team with challenging customer complaints, providing key insight into the relevant situations.Achievements:- Renowned for resolving the customer challenge within the required 24 hour timeframe, responding to all customer complaints accordingly quickly and efficiently .

Responsibilities:- Manage all customer swim school timetables/activities/roster and carnival time-tables- Interview, recruit and train new staff on company process and procedures- Implement OH&S training processesAchievements:- Successful implementation of all swimming events- High Retention of Students from Beginner to Advanced across all ages and gender

Responsibilities:- Service of a variety of key corporate accounts, including various health services, automotive, banking/finance, informercial sales and government sectors- Managed a team of both full-time and casual staff to ensure customer and company needs were met- Monitoring staff performance including daily/weekly and monthly call reports, weekly staff mentorship and motivation- Train new staff members on job process, in line with company values and procedures.Achievements:- Maintained low staff turnover and evoked loyalty and high team morale- Supporting management in sustaining long term customer relationships and profitability for Direct Connect- Management of escalation of challenging customer calls achieving high resolution outcome/s.