Datacenter Operations Manager
Alpharetta, Georgia, United States
Served as site manager for ADP’s Benefit Services Lakeview data canter. Coordinated a team of six IT professionals responsible for providing 24/7 production server and application support for over 2000 US, Philippine, and India associates. Troubleshoot and resolved application performance issues and system outages. Maintained and monitored 300+ physical and virtual servers running a variety of operating systems including Linux, Windows (2003/2008), and Solaris. Managed and supported a 50 server XEN/Citrix farm used to deliver end user streaming desktops and applications. Coached and trained junior team members in the use of automation and monitoring tools. Advised team on solutions to break-fix application occurrences. Deployed operating system updates/patches and application upgrades as needed. Coordinate and participate in annual disaster recovery planning and testing. Responsible for infrastructure planning, systems maintenance and performance tuning.