Responsible for all client liaison including new clients, account management and debt management.Management of freelance web developers. Building and management of email marketing campaigns.

Taking on average 50 incoming phone complaints a day for the LeasePlan group including - FleetLine, Automotive Leasing and Network.Dealing with both drivers and senior fleet contacts on a daily basis whilst providing a highly professional level of customer satisfaction using the Mary Gober language of service.Logging 50% of all phone calls to help the business identify areas for improvement.

Improved customer retention whilst maximising profit and increasing customer satisfaction.Introduction of LeasePlan ancillary services, increasing LeasePlan profit and creating customer "Lock in".Account managed a portfolio of 20 of Lease Plan's vital customers for 3 months during the induction of a new Account Development Manager.Worked alongside Account Development Manager on 2006 business plan including presentation to LeasePlan directors.

Delivered excellent levels of customer service to deal with technical and warranty enquiries.Improved call answering times using I.T skills and problem solving abilities.

Quotations, tenders and distribution of vital medical equipment for the NHS and private sector.Following up opportunities to win new business.Resolving any internal issues within the company including logistics and pricing enquiries.Medtronic/Arterial Vascular Engineering ­ Distribution

Shipment of small to medium sized packages worldwide.Supervisor of evening staff shift and responsible for new 9am delivery service to Germany