Nearly 20 years experience in the credit/collections industry, commencing my career at Collection House, followed by Austwide, Repcol, Integrity Debt Management, The Warwick Credit Union, GMAC, Silver Chef/GoGetta and currently the Senior Credit Manager at Alpha Car Finance. MANAGEMENT• Experienced in recruitment and staff development, with a strong background in training.• Experienced with operational management and performance management of staff.Ability to manage projects from start to completion with the ability to adapt and effectively problem solve any issues and to maintain project timeframes and objectives. COMMUNICATION• High level customer service.• Pride myself on my communication skills both verbal and written.• Experienced with the development, maintenance, and presentation of reporting requirements.• Skilled in creating and delivering effective training modules both in a 1 on1 or group environment.LEADERSHIP• Experienced Team Leader with proven results within various teams and structures including teams that are geographically dispersed.• Take ownership of team’s performance.• Skilled in the review of credit policies, procedures, and processes with the ability to implement changes as required achieving successful business outcomes.Achievements • Identified fraudulent finance applications and made recommendation for changes in approval process which was implemented and resulted in reduced risk to company. • High success rate for locating customers and assets through effective skip tracing.Introduced initiatives to promote better communication, & effective meetings to reduce false urgency