A driven, client-focused and quality-oriented Sales and Service Management Professional, I have a strong background in business development, including my own. I have demonstrated flexibility, accountability, accurate forecasting, coordination of team resources, and effective use of business systems to achieve and exceed targets within tight deadlines. I pick up in-house processes and practices easily and thoroughly. I mentor staff and diligently coordinate operational resources to maintain an outstanding quality service and support team. I am seeking an opportunity within a large organisation that will allow me to be productive autonomously, collaborate with a team and oversee key operational activities to exceed expectations and enhance product distribution and business practices.
Universal Rescue
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Managing DirectorUniversal Rescue Sep 2024 - PresentBrisbane, Queensland, AustraliaOffering assistance in steel supply and distribution
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Business OwnerPosh Bubs (Www.Poshbubs.Com.Au) (Hello@Poshbubs.Com.Au) Sep 2016 - PresentBrisbane, Australia
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Business Development ManagerA.B. Steel Supplies Jun 2023 - Sep 2024Australia
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Internal Sales RepresentativeSelection Steel Jul 2018 - Mar 2023Brisbane, Australia• Answering customer enquiries and preparing orders via telephone and email• Filing and following up quotes and ensuring purchase orders have been actioned• Maintain CRM data base with accurate and relevant customer information• Ensure products are correct and despatched on time• Achieve and exceed sales targets• Project managed Brisbane office renovation, including new building signage and office spaces
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National Sales RepresentativeSteelpipes 2014 - 2016Brisbane, Australia• Travelled nationally on a regular basis calling on customers and acquiring new business• Provided market intelligence to the General Manager and assisted in strategic planning for the company• Reviewed customer credit limits and regularly recommended adjustments to our credit department to meet customer’s needs• Worked closely with Customer Service Manager in day to day operations • Achieved targets while always delivering on time as per client requests
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Account Manager/Team LeaderSurepipe Jun 2011 - 2015Brisbane• Fostered relationships with new businesses, sold services and delivered excellent support, commitment, loyalty and integrity at all times• Managed and motivated internal sales staff and offered support and assistance • Managed inventory and administered sales invoicing and reported on budget, coordinating numerous projects on time• Identified new business opportunities for further development and promoted East Coast Pipe Supplies as the primary supplier -
Production Coordinator/RecruiterConverga (Previously Communication Arts), 2007 - 2011Wellington, New Zealand• Project managed New Zealand’s Inland Revenue Department print design, procurement and distribution requirements• Coordinated the complete tender process, including proofing and sign offs at each stage of brokering services• Liaised with key IRD staff to manage client expectations• Managed external relationships with suppliers and third-party contractors• Scheduled and oversaw production schedules to meet client deadlines• Oversaw all Quality Assurance to ensure complete accuracy of finished outputs• Undertook troubleshooting of quality and deadline issues• Administered weekly and monthly reporting, and invoicing for completed work • Reviewed processes and implemented changes as required
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Owner/OperatorHuman Nature Landscape Gardening 2004 - 2007Wellington, New Zealand• Identified client needs and applied technical knowledge to provide advice and sell products and service solutions• Project managed landscape projects from concept and design stage to production scheduling and service delivery• Undertook design work, tree and irrigation works, and built decks, fences and retaining walls• Impeccable adherence to WH&S and industry standards and guidelines• Delivered exemplary service to win return and referral business
Richard Kay Skills
Richard Kay Education Details
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Wellington High SchoolSenior Certificate -
National Certificate In Horticulture
Frequently Asked Questions about Richard Kay
What company does Richard Kay work for?
Richard Kay works for Universal Rescue
What is Richard Kay's role at the current company?
Richard Kay's current role is Universal Rescue Providing procurement solutions to the engineering and construction industries. Everything is possible..
What schools did Richard Kay attend?
Richard Kay attended Wellington High School, Wellington Polytechnic.
What are some of Richard Kay's interests?
Richard Kay has interest in Sailing, Sport.
What skills is Richard Kay known for?
Richard Kay has skills like Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Powerpoint, English, Research, Windows, Outlook, Photoshop, Teaching, Html.
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