Richard Lax Email and Phone Number

Self-motivated, detailed oriented, sales driven manager with 5 years of solid retail sales experienceResponsible for 50 plus sales associatesTracked sales, gp, department projections, all advocacy projections, service plans, stock, shrinkage and associate schedulesEstablish weekly schedules for Audio Video DepartmentRevamped department customer service to provide top quality customer serviceReduced department shrinkage for 2 straight quarters from 108K to 20KEstablished weekly cycle count program to track and lower shrinkageImproved department sales to bring store from last place to fourth placeMotivated, encouraged and inspired associates to better themselves as sales associatesPerformed store closures.Other positions held – Mobile Audio Sales, Audio MIT, Camera-Camcorder Sales and Audio Sales Supervisor.

Tier IV system support for Unix based systems, proxy servers and Enterprise systemsTracked system issues via RemedyIn-house and phone system supportOn-Call 24/7 system supportMinor scripting involved - bsd

Performed system support for desktops, micro systems, and Enterprise systems. Performed system re-imaging, system backups, data storage, preventive and routine maintenance

CALC - Computer Aided Learning CenterSystem support for Gould PN6031 UTX/32 Unix based system. Setup / installed systems for two remote sister sites. Edited / debugged CBT courses using Tencore CBT editing software. Established preventive maintenance program to decrease system down time.SB&TD - Strategic Business & Technology DevelopmentSupported System V Unix System. Hardware /software support for 200 plus associates. Primary / backup support for sister site. Established and supported two remote sites. Setup and configured Macintosh email server. Established preventive maintenance program