My role changed early May 2016 to become a Display Solution Specialist. This expanded from being a name on an email address to being a face representing Samsung Electronics UK Service department with onsite visits to customers' sites and System Integrator's offices to fix issues or discuss a resolution timeline. Within the knowledge I obtained whilst providing 1st-3rd line telephone and remote support has carved the way for the new role.

Based within DSSC(Digital Signage Support Centre), a support partner of Samsung. My day would range from support via ticketing system, email and phone to replicating a customer's Digital Signage setup in an attempt to diagnose their issue. Working with custom solutions for businesses and corporations of differing sizes assisted my progression of knowledge within the corporate environment. It allowed me to build my personal development to allow me to deal with issues whilst remaining… Show more Based within DSSC(Digital Signage Support Centre), a support partner of Samsung. My day would range from support via ticketing system, email and phone to replicating a customer's Digital Signage setup in an attempt to diagnose their issue. Working with custom solutions for businesses and corporations of differing sizes assisted my progression of knowledge within the corporate environment. It allowed me to build my personal development to allow me to deal with issues whilst remaining within the required SLAs for a resolution. Having being involved with numerous support cases for various customers across Europe. The most notable was with assisting an Integrator plan and commission a project with included 2000+ customer B2B LFD products for a pan-European project across a 6month deployment schedule. Notable daily activities: - 1st/2nd and 3rd line B2B EMEA support by email, phone and ticketing system.- Support for Samsung Electronics European Subsidiaries for Digital Signage solutions, Samsung Hospitality solutions, Interactive Whiteboards and Videowalls.- Involvement with large projects across Europe. - Work closely with Service teams within the UK and other European Subsidiaries. Show less

Providing IT support for Airops and their customer's located around Farnborough airport.