Richard Marsh is a Director, Responsible Business at BT Group. He possess expertise in business process improvement, business transformation, billing systems. Colleagues describe him as "Richard and I worked together for three years in BT Corporate Affairs. Richard was great to work with and was extraordinary as a supporter, a leader and an advocate for the many things I wanted to do at BT. Rich volunteered to be our coach for a team project, which went to the final of a BT competition called the Challenge Cup. This was a brilliant experience and we benefitted hugely from Rich's knowledge, experience and encouragement. It was also good fun. Rich is an inspiring leader and I hope to work for or with him again some day. "