Having previously gained experience at Goldman Sachs and Bank of America Merrill Lynch, two of the world’s leading investment banks, I am now responsible for the Document Management Centre, Digital Administration and Creative Design Services based at Credit Suisse in London.• An experienced manager drawing on 32 years working in client-facing environments with 15 of these in Global Managed Services.• I have been responsible for delivering Business Support Services across offices in London, Paris, Frankfurt, Johannesburg and Moscow.• Able to deliver the complexities of large scale projects by focussing on the management and control of the composite elements across multiple work-streams on time and in budget.• Approachable and able to work effectively with others to achieve objectives, with strong negotiating, team-building and communication skills.• Comfortable interfacing with clients at all levels, actively seeking feedback to encourage open and honest working relationships benefiting all parties.• Able to develop metrics and statistical information to drive service efficiency and demonstrate to my clients that the service is ‘value for money’.• Detail focused with a methodical and logical approach to problem solving.