Heading up the sales team at the the home of Rolls-Royce at Goodwood, i am responsible for steering the sales team to coordinate the global sales volumes for new and Provenance used cars through close liaison with the five Regional Teams around the world.Steering, coordinating and supporting the regional teams leads to weekly meetings and reporting to the Board of Directors on retail, wholesale, ordering volumes and Provenance used car volumes, demonstrating the clear strategies for short, medium and long term sales to ensure success.I am also responsible for leading the team constructing Bespoke client orders such that they can be efficiently produced in the factory, working closely with Production and Bespoke colleagues. Here direct regional and client communications are required to ensure the correct construction of complex orders in a technically difficult environment within the internal systems to ensure the client's desires are translated into the production system.The Provenance used car programme is another area that sits within my remit. Here the full Provenance programme, from the strategy through operation, payments and reporting is managed, reviewed and agreed with the board. The programme is defined to ensure strategy and definition supports the working principals of Rolls-Royce Motor Cars, offering the very best level of service and engagement with clients whilst generating a positive source for new car opportunities.I am also responsible for leading the management of the internal fleet of Rolls-Royce marketing vehicles including de-fleet process, maintenance and conditioning.Across all responsibilities, i lead a team of 11 talented individuals, managing their development, operations and strategy to ensure we offer the very best level of service to our Regional colleagues and to support the highest possible quality of experience for Rolls-Royce clients.

A continuation of the Sales Manager role, responsible for managing sales activities and strategy of Rolls-Royce Motor Cars covering Eastern Europe and Central Asia.Time spent ensuring customers receive the Rolls-Royce standard of quality and experience, I would work directly with our franchise network partners and country importer partners, leading the discussions to grow and build the relationship to achieve sales, contribution and customer satisfaction targets while operating tight budgetary controls.Oversee the entire sales process from ordering and order planning, wholesale, import, retail, customer delivery and invoicing.As a representative of Rolls-Royce Motor Cars being customer facing and required to present and represent product and the brand at customer and media events. This, along with organising, supporting and attending auto shows, media events and new product & dealer launches, requires close customer interaction in the ultra-luxury segment where personal relationships are vitally important.

Covering all countries in Eastern Europe, Russia and CIS, I am responsible for managing sales activities and strategy of Rolls-Royce Motor Cars.Ensuring customers receive the Rolls-Royce standard of quality and experience, I work directly with our franchise network partners and country importer partners, leading the discussions to grow and build the relationship to achieve sales, contribution and customer satisfaction targets while operating tight budgetary controls.I oversee the entire sales process from ordering and order planning, wholesale, import, retail, customer delivery and invoicing.As a representative of Rolls-Royce Motor Cars I am customer facing and required to present and represent product and the brand at customer and media events. This, along with organising, supporting and attending auto shows, media events and new product & dealer launches, requires close customer interaction in the ultra-luxury segment where personal relationships are vitally important.

Working in a regional function with responsibility for managing all sales aspects with the network partners of Rolls-Royce Motor Cars across Russia and Central Asia. This included overseeing the entire sales process from ordering and order planning, wholesale retail, customer delivery and invoicing. Planning marketing and strategic sales actions with dealer network partners and ensuring sales processes in-line with the Rolls-Royce brand requirements.Also responsible for organising, supporting and attending customer events including auto shows and new product launches.As a representative of Rolls-Royce Motor Cars, responsibility for representing the brand not only with the dealer network partners but also in a customer facing capacity for vehicle sales, brand presentation and Bespoke sales.

Within the Sales Operations Department, responsible for the management of the global sales programmes and incentives through Cost of Retail.Working directly with the global regional teams to deliver sales volume through suitable and effective sales programmes to link the production plans with retail volumes to define an end-to-end sales strategy.Management of the Cost of Retail budget and negotiating programmes terms, direction and budget with Finance colleagues to deliver effective sales programmes specific to each market around the globe.Responsible for the long-range planning strategy for all Rolls-Royce Motor Car models, presenting and negotiating sales volume plans for up to 12 year periods with senior management and board level.

Working within the Sales Operations Department liasing with customers, dealers and the manufacturing division to manage the production of Rolls-Royce customer orders.Centrally responsible for managing all vehicle orders throughout the entire vehicle sales process from initial customer consultation, order construction, invoicing and final dispatch.Active involvement and management of order construction and product confirmation for bespoke sales.Central support manager for China region, liaising with Regional team to support all vehicle orders and manually constructing orders including bespoke and personalised features.Customer facing to represent the brand including managing customer visits and factory tours including vehicle handovers where appropriate.Responsible for planning the build schedule for all Rolls-Royce vehicle orders from across the globe including negotiating with Production colleagues to flex capacity restricted items according to market demands.Sales representative for detailed production issues, capacity restrictions and features to ensure build programmes are aligned with current and predicted demand for the vast array of features available to Rolls-Royce customers.

Delivering volume and market share objectives for new vehicle retail, fleet and business salesBusiness development of sales commercial operations, market penetration and profitabilityWriting and presenting regional quarterly sales campaign presentationsImplementing key strategic and developmental programmes to the dealer network focussing on detailed product knowledge, brand awareness and customer satisfaction.

Business development of aftersales commercial operations for 29 dealerships in a field-based roleImplementing and maintaining Peugeot aftersales programmes within the dealer networkAnalysing and growing parts trade business with key dealers and dealer groupsMaximising customer satisfaction through reviewing dealer processes to define best practice through continuous improvementDeveloping, adapting and enforcing marketing activities and budget controls for local dealer marketing and ensuring a cohesive communication strategy with national campaignsWorking with dealership Sales Teams to display, promote and present vehicle accessories.

Supporting and developing parts and service sales at16 dealershipsMaximising customer satisfaction and adherence to the Peugeot CSI programmeOn-site monitoring of warranty procedures and processes within the dealer networkReviewing profitability of Parts and Service departments to identify areas of weakness and growthDirect customer contact for escalated customer complaintsImplementing of Peugeot parts and service programmes in accordance with national campaignsMaximising parts sales through trade channels and service workshop opportunities.

Developing and maintaining the ‘Laser’ VIN specific parts identification programmeCo-ordinating delivery of monthly updates to the Laser programme to the dealer networkConducting Laser training for internal and dealer network staffProviding a regular feedback channel to Peugeot France for programme developments and updatesReporting national statistics for parts sales to all internal managers.

Member of the specialist team providing technical support to dealership Master TechniciansTechnical specialist for LCV’s and Peugeot 807Technical advisor to the Customer Relations Team

Graduate trainee position within the Commercial Department, specifically AftersalesIndividual placements undertaken within the department included Technical Support, Customer Care, Warranty, Parts & Service Training and Audits

Working within the Manufacturing Plant based in the Planning and Future Planning Departments where design of factory layout and processes are co-ordinated. Placement included one month’s experience on the production line.

Work experience placement through school year 11 programmeAssisting within the Legislation and Certification Department with general office tasks and administration. Conducted a supervised factory tour for visiting school representatives