Richard Mccauley Email and Phone Number

Highly skilled and effective classroom facilitator/trainer delivering 6 week onboarding classes for new employees as well as various ad hoc trainings, workshops and skill building sessions in an 800+ agent contact center. Whether in person or via Webex or MS Teams, my work has taken me many places around the world including Jamaica, The Philippines, Guatemala and more. "Rich continues to impress with his exceptional training facilitation skills as well as his expertise. In Q1 he… Show more Highly skilled and effective classroom facilitator/trainer delivering 6 week onboarding classes for new employees as well as various ad hoc trainings, workshops and skill building sessions in an 800+ agent contact center. Whether in person or via Webex or MS Teams, my work has taken me many places around the world including Jamaica, The Philippines, Guatemala and more. "Rich continues to impress with his exceptional training facilitation skills as well as his expertise. In Q1 he taught 2 Inbound Sales New Hire classes and did so with distinction. His first class of the year was 7 agents and they produced nearly 1 million dollars in their first two weeks of production. Well over their goal of 100K per person. In addition, Rich worked with our CO Managers to create a new curriculum designed to enhance Leadership Escalation skills. This training benefits both our front-line agents and the guest experience and it empowers our Coaches and Team Leads to confidently own the guest experience when there are escalations. Rich is an awesome team mate who is always ready and willing to assist anyone with anything. He has great ideas, a ton of enthusiasm and is overflowing with talent. I am very happy that he is on our team!" - Official nomination for received "Captain's Award" for demonstrating the below core competencies:• Contributes to business performance• Cultivates customer first• Attracts and develops talent• Acts with integrity• Demonstrates/leads with passion, drive & energy Show less

Brand services account executive promoting the continued success of Jani-King locally owned and operated franchises through support and development of business relationships between the customer, franchisee and Jani-King International. I loved this role and found fulfillment in playing a critical role in the growth and development of independent businesses within Jani-King in the commercial cleaning industry.

Work with Travel Partners, internal customers and various internal departments to provide solutions in the areas of accounting, audits, security, documentation, escalation, policy and procedure and customer satisfaction. As a member of the Aspiring Leader program, acted as supervisor regularly to assist with management of service, loyalty and special teams in the TSS organization.

Personal Trainer in wellness facility providing individual and group fitness training sessions, bootcamps and customized nutritional guidance plans