Richard Mcmaster Email & Phone Number

Plymouth, England, United Kingdom

Plymouth, England, United Kingdom

Plymouth, United Kingdom

Lead Periodic Review of Safety (PRS) Author for two Human Factor (HF) centric areas of the HMNB(D) Authorised Site: Nuclear Accident Emergency Arrangements (NAEA) and Safety, Security and Environmental Management Arrangements. Both reviews required the development of novel, proportionate HF approaches to PRS, to provide the customer with timely findings and pragmatic solutions to shortfalls in their safety management arrangements. Duties included: Production of criteria for evaluating the adequacy of current arrangements (based on relevant legislation, authorisation conditions, Joint Service Publications, DNSR, ONR and IAEA guidance, and other ‘modern standards’ good practice). Reviews of: HMNB(D)’s Leadership and Management for Safety (L&MfS), the credibility of the NAEA Safety Justification, the maturity of the Emergency Plan, the capability of the Nuclear Emergency Response Organisation and the application of the ‘Security Informed Nuclear Safety’ approach to HMNB(D) safety cases.

Devonport Royal Dockyard

Managing a team of 8 HF specialists and two graduate trainees, I was responsible for the delivery of HF support to DRDL. This required strategic planning, staff and contractor recruitment, technical oversight and people management skills, to ensure that all business demands were met on time and to the appropriate standard.Working closely with the Safety Engineering team and operational stakeholders, in 2016 I completely revised the HF process relating to safety assessments, in order to develop a full end-to-end support capability that ensured successful implementation of new safety management arrangements.My team proved these new arrangements on a major Safety Case, demonstrating benefits, in terms of early identification and resolution of issues that would otherwise have impacted operational capability.I reported to board level on all significant HF-related matters and was instrumental in devising the strategic approach to DRDL’s programme for resolving licence condition compliance shortfalls. I was also DRDL’s HF representative for all regulatory engagement and the HF advisor to the company Just Culture process.

Devonport Royal Dockyard

I devised the strategy to provide HF support to the safety case and then recruited and managed a team of six HF Specialists to successfully deliver the work. I was also the technical author of all HF assessment work relating to the activities of Ships’ Staff in operating the Nuclear Steam Raising Plant in relation to a range of fault conditions (initiating events and emergency response actions).I provided an intelligent customer function in relation to outsourced work, ensuring that all deliverables met the required quality standard. I successfully defended the HF work during internal verification, external independent technical assessment and regulatory review.

Devonport Royal Dockyard

I was the HF lead on a range of design and safety projects relating to the refit of Trafalgar and Vanguard Class submarines, the disposal of laid up Swiftsure Class submarines and upgrades to several nuclear and radiological dockyard facilities.The technical elements of my role involved the provision of professional HF support throughout the design and safety case life cycles (for example through participation in HAZID and HAZOP sessions, design reviews and optioneering studies).My role required qualitative and quantitative assessments of operator reliability (for example through evaluations of tasks, training, procedures, equipment and work environments).I also undertook investigations of accidents and near misses and provided operational support to the resolution of problems on the licenced site.

Birmingham, United Kingdom

I was involved in a number of HF research programmes intended to support the development of a range of defence capabilities. This involved carrying out applied research with a variety of military and civilian organisations, including: the Command and Staff Trainer (North and South), the Military Stabilisation and Support Group, West Midlands Police, the Fire Services College, National Grid Transco and various Royal Navy and Royal Air Force facilities.Areas of applied research included: network centric warfare, command and control, multi-agency operations, logistics, common operating pictures, team decision making, interoperability and human terrain mapping.

During a five-month period working as a self-employed Human Factors Consultant, I completed two defence and security projects with academic colleagues:Haldane-Spearman Consortium: 'Training fidelity: defining the Synthetic Training Environments required for future training.' I helped to plan the project and was the principal researcher and first author of the final report.Centre for Defence Enterprise: 'Collaborative Multi-Source Intelligence Working Environment.' I assisted in the development of the research proposal, collected case study material and co-authored the final report.

Coventry, United Kingdom

For four years, I was employed on an occasional basis by Coventry University as a lecturer. In this role, I wrote and presented the following lectures:• 'Careers in Occupational Psychology'• 'Introduction to Human Factors' (for the '133PY Applied Psychology' module)• Various lectures for 'A101 PSY Psychology and Employee Health'

I provided a temporary home to dogs in training (voluntary role).

Maidenhead

I was responsible for User Acceptance Testing (UAT) of new technologies, systems and procedures during the build up to and establishment of ‘3’ as an operational company. I worked on hardware, software and business process projects from all areas of the business, including Publishing, Handsets, Logistics, Customer Registration, Sales, Billing and the Contact Centres. My role involved management of the entire test process from documentation review, test scripting and execution to investigating, raising and tracking defects, retesting new versions and reporting test phase results. I was also involved in usability testing, data collection and evaluation during the first user trials of 3G ‘videophone’ mobiles in the UK.My position within ‘3’ required additional skills and activities normally associated with Business Analyst, Systems Analyst, Systems Test and Software Support roles, including the following activities:• Requirements gathering (interviews of stakeholders and end-users) and documentation;• Review of Systems Specifications for match with user requirements and resolution of discrepancies;• Identification of critical functionality with user groups, stakeholders and developers;• The review of business processes for the new systems, redesigning and redrafting them where necessary (e.g. for Contact Centre, Logistics and Fraud and Security);• Post implementation support: the authoring of training material on new systems and provision of training and support to new users (e.g. Customer Registration Software).

Doctor Of Philosophy (Phd), Human Factors

Sensemaking in emergency response command and control http://etheses.bham.ac.uk/4945/

Msc, Occupational Psychology, Pass

Bsc (Hons), Psychology, 2(I)

Master'S Degree, Ergonomics, Distinction