Richard Mcmaster Email & Phone Number

United Kingdom

Responsibilities and duties:- Develop and schedule daily social media content, maintaining a dynamic and on-brand social presence.- Identify and act on content opportunities across teams to amplify brand engagement and awareness.- Conduct analytics and provide performance reports to guide campaign success and strategic decisions.- Stay up to date with social media trends and implement fresh, creative approaches to engage target audiences.- Collaborate in the creation of visually engaging content, including videos, infographics, and other digital media.- Utilise strong copywriting and proofreading skills to maintain a consistent brand voice across all platforms.- Creating paid ads on platforms such as Facebook, Instagram, Linkedin, Twitter and Google to promote the organisations products, services and campaigns. Utilising set budgets to hit set KPI’s for each department- Analyse performance of organic and paid social media content and make recommendations to increase engagement and income - Build reports and share them with key stakeholders and suggest and implement new features to develop brand awareness and increase income- Create monthly newsletters for key audiences, tailor the content and analyse performance- Organise and work collaboratively with departments on campaigns and product launches from the start. Providing feedback on content creation, videos and assets as well as communicating with agencies in a timely manner

Responsibilities and duties:- Develop, implement and manage a social media strategy that targets core demographic - here for the COACH- Create social content calendars, schedule and post content across social channels- Define objectives for each social media channel- Report and track against social media KPI’s and agree targets with Head of Marketing- Create an analytics dashboard and use it to present performance against target updates on a weekly basis (within Sprout and tracked against performance in MS Dynamics)- Create engaging and compelling social media content that is on brand, and drives engagement with our target audience- Work with internal creative team (creative, marketing and content) to develop social media content- Build engagement within existing community to drive user generated content and highlight the impact learning and development has on inspiring communities and changing lives through sport and physical activity- Stay up to date with latest social media best practices and technologies- Communicate with industry professionals and influencers via social media to create a strong network- Monitor SEO and user engagement and suggest content optimisation- Responsible for managing online community, which is transitioning from a website hosted platform to a social media groups strategy.

Responsibilities and duties: - Plan, schedule and create original, exciting and engaging content for social media that fits the charity’s brand. Working with people with lived experience of epilepsy to tell their story.- Help to provide a trusted place to share the voices and experiences of the organisations core audience- Respond to social media contacts in a timely and accurate manner- Work with colleagues on the best way to respond and build engagement with the organisations core audience- Increase engagement with new and existing stakeholders - Work with colleagues to plan campaigns to increase fundraising income through social media- Work with PR colleagues to build, nurture and sustain relationships with key influencers - Managing online communities and forums such as Reddit, Discord and Facebook groups.- Develop and deliver a monthly organisation-wide social media content calendar- Creating paid ads on platforms such as Facebook, Instagram, Linkedin, Twitter and Google to promote the organisations products. Utilising set budgets to hit KPI’s for each department- Analyse performance of organic and paid social media content and make recommendations to increase engagement and income - Build reports and share them with key stakeholders. Suggest and implement new features to develop brand awareness and increase income- Use reports and analytics to help the organisation to make data-driven future decisions- Developing content in particular videos and imagery to engage with new and existing audiences - Expanding on core demographic by utilising platforms and content that young people consume such as podcasts, Discord, Reddit and Tik Tok. - Working to grow the organisation's digital reach- Maintain knowledge of current and new digital channels to best reach target audiences and advise colleagues on their use- Work cross-departmentally to ensure that campaigns and promotions are completed by set deadlines using project management tools

Responsibilities and duties: - Dealing with a range of both outbound and inbound calls from a variety of different customers across - DLG brands such as Direct Line, Churchill, Privilege, Green Flag etc. - Communicate with customers in a clear, polite way to adhere to company and regulatory policies- Dealing with motor claims involving non-fault third party customers, highlighting the benefits of using DLG accident repair centres and providing customers with suitable replacement transport. - Taking a methodical approach to each claim, keeping an eye out for any fraud indicators and using my knowledge of insurance to aid customers in any way possible whilst also adhering to data protection laws. - Manage a varied workload, assigning activities and responding quickly and effectively to emerging issues- Data input and recording outcomes of calls on a variety of databases including Claim Centre, UIS, Excel and word- Working with third party companies to ensure customer satisfaction- Work effectively as part of a team and encouraging colleagues to achieve department targets as well as individual weekly/monthly targets

Responsibilities and duties: - Working as part of a team in a large outlet centre footwear store- Identifying and processing new products/stock - Creating space for stock and rotating shop floor stock - Respond quickly to customer queries- Ability to communicate in a clear and warm way with customers and other colleagues - Up selling of products and reaching sales targets

Responsibilities and duties: - Working in a busy team environment- Communicating with customers clearly and in a warm way- Providing a quality service to customers and gaining a ‘shining star’ award for responsibility.- Ability to use the shops payment system- Stocking shelves and fridges and rotating stock