Richard Misau Email & Phone Number

Auckland, Nz

Auckland, Nz

Auckland, New Zealand

Suva, Central, Fiji

During my tenure as Complex Manager, I spearheaded pivotal initiatives resulting in operational excellence and profitability, including:Optimizing complex operations to drive viability and sustainable growth.Leadership of a 13-member team, overseeing HR functions and fostering a culture of achievement to exceed center goals.Ensuring full compliance with key regulations such as Occupational Health and Safety (OHS), Fire Safety, and Labour Laws, mitigating risks and ensuring a safe working environment.Cultivating strong relationships with senior management, tenants, suppliers, and business partners, fostering collaboration and driving mutual success."

Central, Fiji

At Digicel’s Home & Entertainment division, I played a pivotal role in accelerating sales of SKY Pacific and Unwired products to both corporate clients and the general public. Through strategic collaboration with a diverse team, I spearheaded initiatives that significantly enhanced market share in the Home & Entertainment sector. By meticulously analyzing customer feedback, I implemented tailored product strategies that directly aligned with market demands, resulting in substantial revenue growth.Moreover, I leveraged my adept networking and presentation skills to engage with potential clients, deliver compelling product presentations, and successfully negotiate business agreements. These efforts not only drove revenue but also fostered lasting relationships with key corporate clients, further solidifying Digicel’s position in the market.

Suva, Central, Fiji

I joined a 3-member team at a startup specializing in household and commercial exterior cleaning services, led by a high-school acquaintance. My responsibilities included:Managing client relations and communication as the primary contact for existing and potential customers via social media platforms.Conducting thorough market and customer research to inform business decisions.Developing effective marketing strategies and plans to drive business growth.Implementing budgeting and financial planning strategies to allocate resources and meet business objectives.

Suva, Central, Fiji

The Management Training Programme provided valuable experience in Front Office operations, preparing me for a management role. Key skills developed include:Customer service excellence: Serving as the primary contact for guests and potential customers, adeptly managing inquiries, feedback, and service recovery efforts.Direct sales proficiency: Successfully selling room-nights over the phone and securing walk-in guests.Efficient administration: Updating records, managing daily cash transactions, and overseeing guest room allocations.

Nadi, Western, Fiji

Being able to work alongside one of the largest commercialkitchens in Fiji, the Restaurant Management internship allowedme to my development in:- High-standard customer service culture; runningdinner service at V Fine-dining restaurant and Waitui Bar & Grill(#2 restaurant on Denarau)- Responsibility and Teamwork; being able to work with a teamwhile also being trusted on occasion to handle restaurant/ baroperations without supervision at times. i.e., handling cash,serving multiple customers at once, opening and closing shifts.

Nadi, Western, Fiji

While working with the sales and marketing team of Fiji’s #1family-oriented resort, I was able to develop my skills in:- Social media marketing; where I created social media contentand promotions to engage guests and market the resort.- Writing; where I wrote a few published newspaper articles asmarketing material for the Radisson Blu Resort Fiji.- Graphic Design; being responsible for creation of variouspromotional material such as banners, the resort compendium,official greeting cards and other marketing material.In Rooms Division, I was given opportunity to develop andshowcase my skills through:- Establishing and developing the framework for a new, morestreamlined linen stock management system. This involved thecreation and consolidation of spreadsheets for data entry anddisplay.- Working alongside the Executive Housekeeper in the inspectionand review of serviced rooms, before clearing them for sale. I alsohelped administer training in areas of concern within thedepartment.

Bachelor Of Commerce - Bcom (The-Ice Accredited), Hotel/Motel Administration/Management

Activities and Societies: STHM- Debate Team TAHSA- Executive Committee

High School Diploma, Business/Commerce, General, 356/400

Activities and Societies: Prefects Council JNC Hornets Basketball Team