Support the General Manager and the business by driving performance and reaching/exceeding targets. I ensure that outstanding operational standards are met at all times by leading and motivating the team to look after our Guests' needs by being the face of the business, welcoming and making sure we are delivering a fantastic experience every time. Our busy Bar and Kitchen sees a high volume of table turn overs each day, and I am proud to lead on health and safety standards as much as customer… Show more Support the General Manager and the business by driving performance and reaching/exceeding targets. I ensure that outstanding operational standards are met at all times by leading and motivating the team to look after our Guests' needs by being the face of the business, welcoming and making sure we are delivering a fantastic experience every time. Our busy Bar and Kitchen sees a high volume of table turn overs each day, and I am proud to lead on health and safety standards as much as customer experience for all our areas. I am supervising shifts to ensure that sales and profitability opportunities are maximised – making operational changes when needed, to increase customer satisfaction and income generation. Ensure all company policies and procedures are followed. I proactively coach and support the team at every opportunity, and at the same time make it fun – leading by example, engagement and motivation with rewards for good performance. I assist as directed with all aspects of service of food and beverages to the company’s standard and ensuring adherence to legislation including HACCP. I monitor compliance with company and government regulations, regarding customer service, food preparation and serving, and building maintenance in the dining facility.I enjoy undertaking Food & Health Safety and stock audits in relation to service delivery / offer compliance. I am keen in developing employees by providing ongoing feedback, establishing performance expectations & identifying training gaps. I am responsible for ensuring that all financial related administrative duties are completed accurately, on time and in accordance with company policies and procedures, banking reconciliation, & till operations.I prepare and assist in any special functions, which may sometimes be outside normal working hours. I lead or attend meetings and training courses as may be necessary from time to time Show less

Oversee the service of all food & beverages within the restaurant in absence of the F&B ManagerWork Duty Manager shifts as and when requiredApply attention to detail to the way in which food and drinks are presented ensuring the customer receives a quality product every timeBe passionate about food, beverage and customer service, seeking to ensure that the highest standards are met at all timesComplete minor food preparation tasks as necessary to assist with food serviceBe… Show more Oversee the service of all food & beverages within the restaurant in absence of the F&B ManagerWork Duty Manager shifts as and when requiredApply attention to detail to the way in which food and drinks are presented ensuring the customer receives a quality product every timeBe passionate about food, beverage and customer service, seeking to ensure that the highest standards are met at all timesComplete minor food preparation tasks as necessary to assist with food serviceBe in attendance at core meal times ensuring that all customers receive the best possible service as well as providing an initial point of contact should there be any questions or complaintsActioning customer compliments by praising staff and resolve complaints satisfactorily, referring to your line manager where necessaryManaging the restaurant and bar booking sheetsLiaise with chef on duty to ensure seamless food service and ensure good communication with head chef to provide feedback on food serviceOrganizing and delivering events and functions to the required standardsLiaise with the events coordinator regarding organization of functions and eventsInvolve and manage food and beverage promotions ensuring costing are accurate Identifying and maximize up selling opportunities for profitable sales growthA proactive attitude to continuous improvement is visible with regular meetings to review service delivery including service styles and menu offers as well as positive customer feedback, ensuring that the whole team is engaged in this processReport and liaise regularly with management team regarding departmental performance and many more (please ask for CV for further details) Show less

Leading a team of waiters and runners on the sections signed up to me. Managing guest queries and complaints. Upsell slow-selling items and motivating the team to do the same. Handling challenges between team membersEnd of Shift reporting to the owners and Banking after each shift. Sending GP and Daily Sales calculations to the General Manager. Handling the key of the restaurant, and being responsible for completely closing and opening I work closely with the Owners and General… Show more Leading a team of waiters and runners on the sections signed up to me. Managing guest queries and complaints. Upsell slow-selling items and motivating the team to do the same. Handling challenges between team membersEnd of Shift reporting to the owners and Banking after each shift. Sending GP and Daily Sales calculations to the General Manager. Handling the key of the restaurant, and being responsible for completely closing and opening I work closely with the Owners and General Manager Show less

I am solely responsible the running of the Private Dining area on the occasion of a VIPParty. I am serving and hosting parties for high profile people such as politicians andcelebrities. I also cover sections at the main restaurant and bar where I have tocoordinate the runners and bar service.I train new colleagues and cover at the Whiskey and Cigar Terrace when needed.I recommend wines, upsell our memberships and provide an excellent customerservice at all times whilst… Show more I am solely responsible the running of the Private Dining area on the occasion of a VIPParty. I am serving and hosting parties for high profile people such as politicians andcelebrities. I also cover sections at the main restaurant and bar where I have tocoordinate the runners and bar service.I train new colleagues and cover at the Whiskey and Cigar Terrace when needed.I recommend wines, upsell our memberships and provide an excellent customerservice at all times whilst leading by example. I work closely with the Manager, General Manager and Owner Show less

Joined the Member's Club Restaurant Team with a positive attitude, and was grateful to learn that I will be working in all the units around the Library, but mainly at the club.I enjoy this busy environment as they are as passionate as I am about food and drink service.I carry out main service duties in the restaurant, the Terrace, the Cafe and at the summer buffet. Help out other departments when needed. I carry out table service and mostly work flexible shifts, including… Show more Joined the Member's Club Restaurant Team with a positive attitude, and was grateful to learn that I will be working in all the units around the Library, but mainly at the club.I enjoy this busy environment as they are as passionate as I am about food and drink service.I carry out main service duties in the restaurant, the Terrace, the Cafe and at the summer buffet. Help out other departments when needed. I carry out table service and mostly work flexible shifts, including weekends and some evenings.I am responsible to open, or close including daily banking and float checks. Show less

Customer service – Meeting and greeting regular customers by name, and new customers by the restaurant’s standards. Table service and ensuring customer satisfaction throughout their customer-experience at the Gay Hussar. Make recommendations and assist the customers regarding wine and main menus. Make a good impression and build rapport with the customers. Coordinate with the Chef and Management. Operating the till and taking payments.

Working on Conferences and Banqueting; setting up meeting rooms, and events, manage meetings and event through the function sheet, setting up break out areas and ensure high quality of food serviceRoom Service duties; scheduled for regular room service duties where I was answering the phone, placing orders for guests and ensure 5 star level of deliveries to the rooms Bar; scheduled to carry out bars service, where I was taking and delivering drink and food orders. I was also responsible… Show more Working on Conferences and Banqueting; setting up meeting rooms, and events, manage meetings and event through the function sheet, setting up break out areas and ensure high quality of food serviceRoom Service duties; scheduled for regular room service duties where I was answering the phone, placing orders for guests and ensure 5 star level of deliveries to the rooms Bar; scheduled to carry out bars service, where I was taking and delivering drink and food orders. I was also responsible to open and close the bar Show less

Meeting and greeting the guests, allocate their seats, taking their orders, delivering their orders, clean and refill the table with water, cutlery and glasses if needed. Take payment from the guests, and reset the table once they have left. Providing a full customer experience, running sections and ensuring high service standards.