Led a consultancy, delivering high value strategic and tactical solutions to a number of companies ranging in size from SME to Mid-Sized Corporate within the financial services, solutions and manufacturing sectors.Developed and maintained Investor relations, acting as advisors including working on business propositions and funding proposals, by bringing sector specific commercial, regulatory knowledge and experience.Of key note has been:• Working with HNW Individuals and investors to build innovative solutions to complex problems requiring co-ordination and strategic alignment of key suppliers and partners, comparisons technology solutions providers, financial banking solutions, debt solutions partners, lead generators, and product and service solutions providers. This involved creation of Business cases, Business designs, organisation models and funding proposals as well as customers retention strategies and working with investors presenting, educating, and tailoring against their strategic intent. • Built a compliant lead generation network to service clients in the North West by leveraging existing and new partnerships to bring focussed, tailored, bespoke, individualised supply to meet demand.• Built a network of like minded strategic partners to create complex customer led solutions to address the changing regulatory and economic marketplace.• Developed close working relationships with comparisons and daily deal sites, acting as trusted advisors to help guide business strategy and provide case study evidence for new product launches.Earned the trust and respect of the partners and clients, resulting in awards of strategic partner status and repeatedly proving “honest broker or advisor” value to the client.Known as a key thought leader, developing relationships and concepts with senior members of the NHS, government, and financial services sectors.

Acted as customer liaison and escalation manager and lead customer implementation support. Working with the end customer and implementation organisation to ensure timely delivery of product. Planned and implemented detailed logistics across 3 parties, 106 locations against tight customer time windows. Acted as interface between the implementation workers and the client teams, identifying issues and resolving them to the customers satisfaction. Where needed acted as additional resource to ensure the implementation was completed on time.

Worked with the Senior Leadership Team to advise on strategies around both business and product development in both their existing markets and new markets.This role involves meeting and managing existing supplier and partner relations at Executive level whilst evaluating and developing relationship in potential in new markets.

Invited to work with Intelligent Utilities to help develop their strategies around customers acquisition and retention in a number of core markets.Supported the board in their efforts to develop the business into new markets but with a focus around creating a deeper understanding of the customers IU interactive with.Development of a deeper relationship with those customers to understand their need to buy other products and services in addition to their initial product purchase.This extensive work has led the business to look at the adoption of new solutions to engage with customers including, but not limited to, comparisons solutions.

Worked with Enigma Digital as a Contractor specialising in Customer Acquisition and Retention Strategies in addition to providing support on navigating the current and future GDPR and ePrivacy regulations as part of those strategies with Enigmas corporate clients.The GDPR and ePrivacy engagement is about looking at these new regulations as a positive effect on businesses and an opportunity to increase customer retention and engagement to the clients brand whilst increasing product sales throughout these processes in a structured and compliant waySupported the CEO of the business as company secretary and work with the Senior Leadership team on business development projects as well as the formation of the business strategy to grow Enigma Digital in its core markets and the future strategic development into new markets.

Worked with the business in a development capacity looking at the development of new client relationship as well as the strategic direction and development of the organisation as they grow their market share in the UK of this innovative customer retention solution.This is a product that will be further transformed by Open Banking allowing deep insights into customer spending activities and providing the opportunity to serve customers with the products and services that not only want but they can afford to purchase

Supporting this organisation with its marketing, GDPR and ePrivacy activities through its ICO, and into its operational activities It has been important to provide the Senior Management Team with specialist help in all three of these areas as they have launched their ICO and move to operational reality. The marketing landscape will certainly be very different come the end of May this year, and it was important to have the business as prepared as possible for these new GDPR regulations and beyond. As part of my role I will also provide support on the ePrivacy regulations expected later this year.

YourBlock using Blockchain technology is about changing the way people manage and secure their personal and sensitive data in one secure location. Dave & You will connect people with product and service providers securely and with complete anonymity, allowing customers to purchase the products and services they want whilst receiving additional discounts and using a rewards scheme.YourBlock and Dave & You is about exposing customers to the Personal Information Economy enabling them to understand the value of their personal data, and giving them the opportunity to extract value from their personal information

Reported to the CEO with five direct reports and full P&L responsibility as well as acting as MD for two subsidiary companies . Responsibilities included delivering sustainable organic and acquisitive growth, disposals, developing strategic business plans, identifying ideas for investment, mentoring management teams as well as researching implications and use of the General Data Protection Regulation (GDPR).• Created an incubator business that folded SME businesses into a group structure and provided them with management expertise and financial support • Reviewed the business, as MD of a contact centre, identifying and implementing changes • Grew the supplier base by 120 new partners per quarter and increased the profile of the business and services supplied by restructuring and developing the sales and marketing team• Conducted a review of an internal business to determine its viability, developing a new and sustainable business plan • Identified a business and created a joint venture organisation, providing £500k of financial support as well as operational and mentoring support, growing the business to the agreed business plan, cross selling products and services to the customer’s base

Reported to the CEO of the main board of the Nostrum Group with one direct reports and full P&L responsibility for the company. Further responsibilities included delivering sustainable growth, ensuring compliance with FSC regulations, managing stakeholder relationships, identifying potential new partners and negotiating contracts and SLA’s. • Generated revenues by working with stakeholders to produce operational processes allowing alternative solutions to be offered to their customer’s normal default and collections routines• Conducted a robust assessment of the FCA’s involvement in the Pay Day Lending market and recommended the cessation of the company’s offer in this area• Successfully negotiated the sale of the book of customers and managed the orderly closure of the business

Reported to the senior partner with two direct reports, managing a budget of c£1.2m with full P&L responsibility for a subsidiary company. Responsibilities included driving profitable growth, developing innovative and additional revenue streams, leading the groups client acquisition programme, provision and analysis of data as well as cost reductions.• Negotiated mutually beneficial contracts with key suppliers, developing long term relationships • Developed a data and credit checking tool to identify potential customers • Analysed outbound calling activity and recommended changes that reduced call costs and increased penetration level on core and other products • Organised and managed the legal and operational requirements to establish a PPI service

Reported to the CEO with two direct reports and managing the budget along with the general insurance business. Responsibilities included being a member of the operational executive team, leading the group’s acquisition programme and creating lead acquisition criteria.• Increased revenues in year one by devising a new calling strategy to the existing customer base• Successfully grew the book of customers whilst remaining within the strict budget for the lead spend• Produced the plan for the development of shops to sell and provide company services, identifying the initial property and project managing the refurbishment of the property• Networked with and negotiated entry to the Money Advise Liaison Group (MALG) working with stakeholders in the creditors to review the payment process and saving hundreds of people hours and tens of thousands a month in costs to the business