Working in a busy Library in North Shropshire. Assisting customers to find the information they need, my skills and experience include:During my time working at Shropshire libraries I have gained a wide range of experience, including:• Working in a variety of libraries including: Ellesmere, Wem, Market Drayton, Whitchurch and Oswestry.• A thorough working knowledge of Galaxy, the system used to catalogue and manage stock in Shropshire libraries.• Leading craft sessions with younger children at Market Drayton and Whitchurch libraries.• Prioritising tasks and switching quickly from one activity to another.• Producing displays to promote new stock, a non-fiction subject or a particular author.• One to one drop in training sessions with customers helping them to access e-books and e-magazines on their tablets using the library wi-fi.• Using a range of equipment such as self-service machines, photocopiers, computers, scanners, and microfiche readers.• Promoting e-books and e-magazines on a stall at Whitchurch Market.• Preparing and pricing books for library book sales.• Training new members of staff and volunteers at Market Drayton and Whitchurch libraries.• My experience is that asking a few questions of customers or having a brief conversation can often make the difference in terms of customer service and experience.• Cashing up and banking.• Keeping calm and patient when assisting aggressive or challenging customers.• Answering enquiries face to face, on the telephone, by email and letter.• The importance of handling personal data sensitively and securely.• Evaluating digital and analog information by asking a number of critical questions; for example, does it come from a credible source? • An excellent knowledge of authors and the Dewey Decimal System.• Taking an active role in promoting the summer reading challenge and encouraging reluctant readers to take part.

Main Areas of responsibility: Lead Officer for Development Plan mapping, & graphic design.Expertise: Proficient in Geographic Information Systems (GIS) Mapinfo and ArcGIS. Graphic design (Coreldraw & Adobe Illustrator). Achievements:• Successfully identifying areas of improvement for e-planning, enabling the Planning Service to obtain Planning Delivery Grants from Central Government for over £100,000. • Printing over 1000 proposals maps in house saving the Council several thousand pounds. • Discovering symbols used to illustrate consultation documents for the Local Plan. Saving the department money and designing information graphics to make planning policies more accessible.Areas of interest: GIS, social media, graphic design, information graphics, Development Planning & photography.Lead Facilitator for the Information Graphics and Visualisation Community on The Knowledge Hub (Khub).

Providing support services to a large and diverse department. Duties included reception, sorting and delivering post, ordering stationery supplies.

This two-year placement provided me with a broad range of experience from monitoring machinery on site to processing Land Charge documents. During this time I worked within the following areas of the Council: Legal, Accountancy, Engineering, Building Control and Administration.