Richard Overy

Richard Overy Email and Phone Number

Consultant, Trainer, Mentor @ Mentis
london, england, united kingdom
Richard Overy's Location
Dubai, United Arab Emirates, United Arab Emirates
Richard Overy's Contact Details

Richard Overy personal email

Richard Overy phone numbers

About Richard Overy

A widely experienced Business Transformation Senior Executive and Skills Training Executive with a proven track record of working with a diverse range of customer service clients and sectors, expert in Net Promoter and UKCSI. Leadership and Customer Service expert. Promoter of Customer Service Excellence, self-motivated and an excellent communicator at all levels within an organisation. An experinced ExCo/Senior consultant who has worked across; America, UK, Europe, and the MENA region.

Richard Overy's Current Company Details
Mentis

Mentis

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Consultant, Trainer, Mentor
london, england, united kingdom
Website:
mentisglobal.com
Employees:
57
Richard Overy Work Experience Details
  • Mentis
    Principal Consultant
    Mentis Feb 2023 - Present
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  • Senex Consulting
    Project Director/Lead Consultant/Trainer/Mentor
    Senex Consulting Jul 2005 - Present
    Global
    Working with a range of companies across many sectors and geographic locations
  • Faze 3 Consulting
    Senior Consultant
    Faze 3 Consulting Sep 2022 - Present
    United Arab Emirates
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  • Konsälidön
    Partner
    Konsälidön Apr 2019 - Present
    Global
    Providing support on key projects
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  • Mercuri International Group
    Trainer
    Mercuri International Group Jul 2005 - Present
    Global
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  • Making Travel Work
    Director
    Making Travel Work Aug 2020 - Dec 2023
    Dubai, United Arab Emirates
    A new advisory service for the Travel and Tourism sector
  • Making Change Work - 'Behind The Eye' Behaviour Change
    Director
    Making Change Work - 'Behind The Eye' Behaviour Change Jan 2019 - Dec 2023
    Dubai
    Making Change Work www.makingchangework.co.uk an international culture, organisational design, development and people change management consultancy. Specialising in Executive coaching, culture change, Post M&A integration, independent facilitation and mentoring and behavioural diagnostics.MCW works with organisations to ensure that Strategy, Culture and leadership are aligned and delivering at their full potential. Our work takes us all over the world especially the UK and Middle East.
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  • Phonetics (Uk) Ltd
    Managing Director
    Phonetics (Uk) Ltd 2003 - 2005
    Lowestoft
    Demerge company from Group parent over 2 years, set up new Customer Service Centre, run for 18 months, then merged Phonetics (UK) Ltd with plc, integrate the two businesses of 300 seats, and manage relationship with 1000+ seats in Mumbai.A 120 capacity customer service centre with c150 FTE and fulfillment services, specialising in inbound sales, outbound sales campaigns, membership regeneration programs, DRTV response handling, direct mail response handling, data capture and fulfillment for Leisure Companies, and Retail
  • Hoseasons
    Group It & Operations Director
    Hoseasons 1979 - 2003
    Lowestoft
    Hoseasons is a major player in the holiday industry, selling both holiday homes and boating holidays. During my time with the company it expanded rapidly to become the leading self –catering provider in Europe and also acquired and grew a long-haul business to Canada. Additionally we supplied third party BPO services to a wide range of companies, including Readers Digest, Honda NSPCC, BMW, and Grolier
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Richard Overy Skills

Bpo Offshore Client Retention Contact Centre Outsourcing Offshoring Budgets Change Management Team Management Call Center Team Leadership E Commerce Project Delivery Crm Business Analysis Account Management Customer Experience Inbound Marketing Business Strategy Business Transformation Project Management Cloud Computing New Business Development Telemarketing Workforce Management Service Delivery Management Team Building Outsourcing Management B2b Strategic Planning Business Process Improvement Offshore Outsourcing Business Development Call Centers Customer Retention Contact Centers Integration Management Consulting Leadership Offshore Drilling Process Improvement Sales

Frequently Asked Questions about Richard Overy

What company does Richard Overy work for?

Richard Overy works for Mentis

What is Richard Overy's role at the current company?

Richard Overy's current role is Consultant, Trainer, Mentor.

What is Richard Overy's email address?

Richard Overy's email address is rw****@****ail.com

What is Richard Overy's direct phone number?

Richard Overy's direct phone number is +4478609*****

What are some of Richard Overy's interests?

Richard Overy has interest in Life.

What skills is Richard Overy known for?

Richard Overy has skills like Bpo, Offshore, Client Retention, Contact Centre, Outsourcing, Offshoring, Budgets, Change Management, Team Management, Call Center, Team Leadership, E Commerce.

Who are Richard Overy's colleagues?

Richard Overy's colleagues are Sumit Mehra, Richard Brady, Mentis Consultinginc, Amarjit Kumar Choudhary, Christin Weisgerber, Haris Ali Akbar, Bishram Kumar Groupmentis.

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