Richard Page Email & Phone Number

Peterborough, Gb

Slough, United Kingdom

Working on new implementations, from gap analysis through to production delivery, ensuring that go-live is achievedSupporting existing customer implementationsLiaison with internal teams to support the design, development and QA processes ensuring that all required software development is planned and delivered to agreed specifications and timescalesProactively building and maintaining effective relationships to allow growth of the software blue print within customer sites

Peterborough, United Kingdom

As an IT Programme Manager in Thomas Cook IT, I had responsibility for large complex Programmes of work from feasibility study to initiation, definition, implementation and post implementation review - overseeing the work of Project Managers, Business Analysts and IT teams in delivering projects with strong alignment to business stakeholders/sponsors.Last Programme:• 2-year Programme, £3m budget to replace a bespoke 20-year-old legacy mid office system at the heart of all UK… Show more As an IT Programme Manager in Thomas Cook IT, I had responsibility for large complex Programmes of work from feasibility study to initiation, definition, implementation and post implementation review - overseeing the work of Project Managers, Business Analysts and IT teams in delivering projects with strong alignment to business stakeholders/sponsors.Last Programme:• 2-year Programme, £3m budget to replace a bespoke 20-year-old legacy mid office system at the heart of all UK operations whilst simplifying the application landscape and business processes to realise in excess of £2.5m of annual benefits• Designing and delivering change to 15 core applications and 20 interfaces including AtcomRes, the Thomas Cook website and MyAccount through to SAP and MI systems, customer communication as well as retail time integration to the group enterprise bus and CRM systems• Programme consists of 5 individual Projects with 10 BAs, 6 PMs and 30+ internal IT professionals and multiple 3rd party suppliers (on and offshore)• Managing Agile, Scrum, squads and tribes internally and waterfall deliveries with multiple external suppliers• Full budget control and accountability, pragmatic governance oversight including all reporting, running monthly Steercos, business and Programme meetings and daily IT standups. Show less

Peterborough, United Kingdom

As the Portfolio Lead in Thomas Cook IT for Retail, my primary responsibility was to work with the business stakeholders / product owners / business analysts / project managers and the development teams to define and then deliver the necessary capabilities for Thomas Cook across its Retail estate• Responsible for all projects for the UK Retail network including Ecommerce interactions with mid office systems and their impact on customer documentation and back office systems• Leading… Show more As the Portfolio Lead in Thomas Cook IT for Retail, my primary responsibility was to work with the business stakeholders / product owners / business analysts / project managers and the development teams to define and then deliver the necessary capabilities for Thomas Cook across its Retail estate• Responsible for all projects for the UK Retail network including Ecommerce interactions with mid office systems and their impact on customer documentation and back office systems• Leading a team of PMs, BAs and onsite and offshore development resources and 3rd Parties• Delivering the trade ecommerce site removing the legacy view data• Led the integration of Microsoft Dynamics 365 to the Thomas Cook CRM database and real-time integration to mid-office systems• Initiated and led the feasibility study and subsequent business cases to replace the mid-office system with AtcomRes which led to the promotion to Programme Manager to deliver the Programme. Show less

Management of Group Omni-Channel IT projects delivering Ecommerce innovation by integrating the web platforms into Retail sales processes. Continued development of key selling systems used by Retail sales channels. Leading and supporting the Retail IT team of BAs and PMs to ensure a common approach with Retail developers (offshore, nearshore and local), scrum masters, technical delivery managers and Ecommerce teams. Working closely with the Head of Group OmniChannel IT, senior business… Show more Management of Group Omni-Channel IT projects delivering Ecommerce innovation by integrating the web platforms into Retail sales processes. Continued development of key selling systems used by Retail sales channels. Leading and supporting the Retail IT team of BAs and PMs to ensure a common approach with Retail developers (offshore, nearshore and local), scrum masters, technical delivery managers and Ecommerce teams. Working closely with the Head of Group OmniChannel IT, senior business analyst, product owners and business stakeholders to prioritise 5 years worth of development backlog. To create, maintain and forward plan the Retail roadmap. Continue to embed the introduction of UK business units to effectively engage with the Agile framework. Ensure accurate and timely reporting of project status, budgets, risks and issues.• Transformation of all UK Retail channels to utilise a single mid-office point of sale system (WebRIO) to deliver multichannel capability.• Full integration of the Retail strategic POS with the group document management system and the Retail consumer website.• Implemented streamlined demand framework resulting in a 5-year backlog of development being reduced to 18 months, prioitised by speed of delivery and return on investment• National deployment of the OneWebRetail (store agent web based POS) and management of its continuous improvement backlog. Show less

Management of one or more projects post business case through to implementation and onto post implementation review. Additionally, support the Head of Operations on a day-to-day basis in creation of procedures and instructions relating to foreign exchange store processes.• £2.5m Project – The design, delivery and installation of Multimedia marketing Foreign Exchange rateboards to 800 retail high street locations and central IT systems to manage content and rates.• To establish a… Show more Management of one or more projects post business case through to implementation and onto post implementation review. Additionally, support the Head of Operations on a day-to-day basis in creation of procedures and instructions relating to foreign exchange store processes.• £2.5m Project – The design, delivery and installation of Multimedia marketing Foreign Exchange rateboards to 800 retail high street locations and central IT systems to manage content and rates.• To establish a Commercial Foreign Exchange Unit in London, including all systems, property, staff/training and commercial arrangements achieving £800k revenue in year 1.• Sign new banknote deal including the deployment and training of online currency ordering & online currency guide to all stores• Deployment of Delta Works application and training to all stores to fully automate global money transfers. Show less

Management of Visa Travel Money and Gift Card programs. Responsible for all aspects of the projects including Contracts, BIN sponsorships and set-up, Systems set-up, Visa Co-ordination, marketing, collateral and card designs, Risk approvals, system and product training, settlement, communications as well as managing all internal and external third party coordination.

Ensuring the drive towards full automation of Travellers Cheques through channels including online, EDI, SWIFT and POS data transfers (including internal POS system and those provided by third parties). Assisting the sales force with appropriate tool kits and onsite and offsite demonstrations. The development and testing of new enhancements to the in-house online system. Creating and tracking MI for the department from scratch.Devising and implementing a new strategy to introduce a… Show more Ensuring the drive towards full automation of Travellers Cheques through channels including online, EDI, SWIFT and POS data transfers (including internal POS system and those provided by third parties). Assisting the sales force with appropriate tool kits and onsite and offsite demonstrations. The development and testing of new enhancements to the in-house online system. Creating and tracking MI for the department from scratch.Devising and implementing a new strategy to introduce a Sales Incentives Scheme resulting in an increase from 57% automated sales to 89% automated sales in just under 2 years. Show less

Bachelor Of Science (Bsc)

3 A Levels

11 Gcse’S