The greatest compliment I ever got at work was, "I hope I can raise my kid to be someone like you".Those are the strong connections and trust I build in my "broods".As a trainer and sales specialist, I am a dynamic and results-oriented professional with extensive experience in developing and delivering comprehensive training programs. A proven track record of enhancing employee performance at operations and training level, optimizing processes, and fostering customer satisfaction. Seeking new and, efficient ways to contribute for success.I have worked in BPO for 4 years, in which I've been a trainer, team leader and specialist developing and enhancing skills as:- Training and Development.- BPO Operations.- Customer Service.- Communication Skills.- Problem-solving Abilities.- Team Collaboration.- Training Program Design.- Performance Coaching.- Microsoft Office Suite.
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TrainerArrise Powering Pragmatic PlayBogotá, Co -
Presidential SuccessUnicity International Sep 2024 - PresentBogotá, Capital District, Colombia -
TrainerUnicity International Aug 2024 - Sep 2024Colombia
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Jr TrainerUnicity International May 2024 - Aug 2024Colombia
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Premier Support Solutions & Sales RepresentativeAsurion Mar 2024 - May 2024Bogotá, Capital District, ColombiaAs a sales specialist, I had to enhance and implements sales strategies that drove metric results. In theory and in the field of sales, I strived to uncover innovative approaches, leveraging market trends and consumer insights to craft tailored solutions. Through meticulous analysis of data and customer feedback, I identified opportunities for optimization and refinement, ensuring that our strategies remained align and adaptive to the mart. Moreover, I fostered collaborative relationships across teams, aligning sales objectives with marketing initiatives and operational goals to maximize results and efficiency. Whether targeted campaigns or long-term client partnerships, my focus remained always on delivering tangible value and exceeding expectations at every touchpoint. -
Customer Care & Sales RepresentativeAsurion Sep 2023 - Mar 2024Bogotá, Distrito Capital, ColombiaVerbal Communication: Clear and articulate communication. Active Listening: Understanding customer needs and concerns by actively listening to them. Product Knowledge: Product comprehension addressing customer’s queries and position the offering effectively. Handling Rejection: Ability to handle rejection positively, learn from it. Technology Proficiency: CRM and Sales Systems: Tracking software, managing contacts, effective record, drive processes. Collaboration: Ability to work with other sales team members, share insights, and contribute to a positive team dynamic. Initiative: Proactively seeking opportunities, setting goals, and staying motivated without constant supervision.
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TrainerAccedo Technologies Feb 2022 - Jul 2023ColombiaI lead training and operations improvement plans, along with onboarding and leveraging teams. I developed comprehensive training programs aimed at empowering teams with the knowledge and skills needed to excel in their roles. By cultivating a culture of continuous learning and development, I instilled confidence and proficiency among team members. I contribute to the importance of tailoring training approaches to suit the diverse learning styles and preferences of team members. Utilizing a blend of interactive workshops, multimedia resources, and hands-on simulations, I created engaging learning experiences that resonated with individuals at all levels of expertise.
Richard Pérez Education Details
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Escuela De Aviacion AeroandesAirline/Commercial/Professional Pilot And Flight Crew -
Bpo Expert -
Aeroandes S.AAirline/Commercial/Professional Pilot And Flight Crew
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Escuela De Aviacion AeroandesAirline/Commercial/Professional Pilot And Flight Crew
Frequently Asked Questions about Richard Pérez
What company does Richard Pérez work for?
Richard Pérez works for Arrise Powering Pragmatic Play
What is Richard Pérez's role at the current company?
Richard Pérez's current role is Trainer.
What schools did Richard Pérez attend?
Richard Pérez attended Escuela De Aviacion Aeroandes, Servicio Nacional De Aprendizaje (Sena), Aeroandes S.a, Escuela De Aviacion Aeroandes.
Who are Richard Pérez's colleagues?
Richard Pérez's colleagues are Andrei Milevskyi, Avik Pal, Șerb Robert, Yubie Chan, Shivam Kr Patel, Marko Ilic, Stefania Aird.
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Richard Perez
Cajicá -
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