Richard Peyton Email & Phone Number

Hilliard, Oh, Us

Hilliard, Oh, Us

United States

Hilliard, Oh

Broad-based experience working with major brands. Successful in developing and expanding relationships with innovative and comprehensive programs building and promoting brands with positive results.Over 16 years of experience building partnerships that expand business. Market activation, experiential marketing, event management and quality assurance.

Charged with building relationships with HNW Owners to further renewals and growth. Provide informational analysis on basic contractual limitations, aircraft and airport limitations. Responsible for managing and overseeing the successful completion of each Owner trip. Provide options, guidance and recommendations to ensure Owner’s goals are met and each trip is an exceptional experience.

Hilliard, Oh

Charged with oversight of delinquent receivables for BMW/MINI and Alphera brands. Responsible for PCI Compliance and collection policies. Manage staff of eight to twelve associates to maintain BMW expected service levels and customer relationships while reaching targeted goals for individual and company scorecards. Responsible for delinquency and collection on portfolio of over $3,000,000,000.

Hilliard, Oh

Managed a team of 15 Customer Relations Specialists that provided customer interaction services on behalf of BMW Canada Aftersales (V2-CA) and Financial Services (SF2-CA). Charged with building and maintaining customer and retailer relationships. Lead team to achieve all section, department, and company objectives/targets. Was instrumental in the successful transition of BMW Canada Customer Relations operations to the Regional Services Center in Hilliard, OH.

Hilliard, Oh

Managed a team of Customer Relations Specialists to meet or exceed all section, department and company objectives. Maintained strong customer and retailer relationships by increasing customer and retailer satisfaction and promoting BMW brand loyalty. Worked closely with partners in NJ executive offices on any legal matters or product liability issues.

Hilliard, Oh

Responsible for administering the delinquent receivables of BMW Financial Services NA and MINI Financial Services minimizing the loss and delinquency levels of the company.

Dublin, Oh

Oversaw inquiries and complaints regarding BMW products, parts, retailer sales and service escalated from Eastern region BMW Centers to After Sales Market Team. Researched background of inquiries and complaints with appropriate personnel at the retailer involved through repair history, Customer Central, Warranty System and other resources.

Created, sold and executed field marketing programs for clients of this mid-sized sponsorship development and management company. Responsible for recognizing and resolving partner issues prior to and during events. Corporate partners included Nationwide Insurance, The Ohio State University and Ross Labs Nutritional Products. Managed on-site programs at venues such as NASCAR's Daytona 500, State Fair of Texas and LPGA events.

Developed and coordinated aggressive marketing and public relations programs for this championship-winning IndyCar racing team and its clients. Directed event marketing programs for partners including Shell, Miller Brewing, Hewlett-Packard and Lincoln Electric. Responsibilities included race weekend fulfillment activities and managing partner communications. Team Rahal (now RLL Racing) is co-owned by three-time IndyCar Champion and 1986 Indianapolis 500 winner Bobby Rahal , former CBS LATE SHOW host David Letterman and Mi-Jack co-owner Mike Lanigan. RLL Racing is one of the premier teams in all of motor sport.

Was charged with the organization and running of media/corporate hospitality area. Hosted various Honda and HPD VIP's as well as media personnel from around the globe responding to and directing inquiries regarding Honda racing activities.