Helping servicemembers disenfranchised by DADT find pathways back into honorable status and enter the VA for care of any mental health issues.

Lead planning, establishment, and operations for home improvement, construction management company including permit and license procurement, contract negotiations, vendor relationships, and revenue management. Key Accomplishments:  Planned over several construction operations, collaborated with engineers and architects, and scheduled intermediate phases, ensuring projects were completed with high standards and within deadlines. Negotiated regulatory-compliant contracts with external vendors, leading to profitable agreements.  Acquired and monitored equipment, materials and stock to ensure proper handling and maintenance.  Hired, trained, and supervised teams of contractors, laborers, mechanics, and other staff to ensure smooth operations, and addressed conflict or inadequacies with tact and professionalism.

Managed hospitality team members and all operational aspects of assigned outlets within property to ensure adherence to standards and procedures. Assessed customer needs and preferences, making suitable recommendations and preparing orders as requested, complying with all food and beverage regulations. Key Accomplishments:  Maintained professional visibility on outlet floors to provide prompt attention and resolution to any issues. Enhanced client experiences by providing high quality service, both directly and through diligent supervision of staff and operations, resulting in increased hotel guest score.  Utilized knowledge of clientele base to create and present innovative bar menu, leading to increased profits.

Oversaw recruitment, hiring, training, and performance management for production team composed of food and beverage professionals within high-volume, fast-paced, four-star restaurant group. Accountable for menu creation, food costing, production, inventory control, and vendor and guest relations. Key Accomplishments:  Crafted and implemented new products successfully and collaborated with other department heads to design effective marketing strategies.  Increased department profits by four percent by producing high quality products, adhering to regulations, and maintaining payroll budget restrictions.

Delivered high quality, contract-based computer support for more than a dozen small businesses in multiple locations, utilizing proprietary POS system to manage customer database. Established new network environments and managed regional computer network infrastructure.Key Accomplishment:  Developed effective infrastructure and maintained network environment utilizing Windows Servers, DHCP scope design, security, and configuration, cultivating loyal clientele base.

Prepare alcohol or non-alcohol beveragesInteract with customers, Assess customers’ needs and preferences and make recommendationsMix ingredients to prepare cocktailsPlan and present bar menuCheck customers’ identification and confirm it meets legal drinking ageRestock and replenish bar inventory and suppliesStay guest focused and nurture an excellent guest experienceComply with all food and beverage regulations

Executed new business development by preparing proposals, managing contract negotiations with vendors and contractors, designing restaurant layout, and conducting community outreach for franchise company. Served as daily operations manager and payroll administrator, ensuring proper staff scheduling and inventory control. Key Accomplishments:  Trained over several dozen future franchise owners in all facets of business development and operations. Reviewed franchise performance data and adjusted operating procedures to ensure compliance with company operating procedures, safety regulations, and cleanliness standards. Hired, trained, supervised and evaluated performance of approximately 12 employees to ensure implementation of best business practices, continuous improvement, and quality assurance.  Spearheaded innovative marketing campaigns and tracked performance measures.

Implemented satellite network environment, collaborated with corporate IT team to meet the needs of local end-users. Focused on maintaining network and systems (LAN/WAN under Novel environment, windows 9x workstations, Citrix server and clients, static TCP/IP, Cisco/3com routers, VPN, Exchange 5.x,). Vendor liaison. Software support.

Self-managed environment with existing network and systems (Legacy Windows LAN / WAN, DHCP, TCP/IP, Proxy server 2.0, DSL, ISDN, Cisco / 3com routers and Hubs, VPN, Exchange 5.x,). Evaluated new technology for corporate wide implementation (Windows 2000 Server and Workstation, ISA, Active Directory, deployment strategies, Terminal Servers, Message Queuing, and interoperating with Netware and UNIX). Direct vendor liaison. Support of all desktop applications.

Coordinated computer support for campus environment, maintained and serviced all technical equipment (PCs, Routers, Hubs, Servers). Proprietary software management (Data / Voice LAN software, Billing and Tracking System) and standard office applications.