Richard Reeves Email & Phone Number

Worcester, Ma, Us

Westborough, Massachusetts, United States

Marlborough, Massachusetts, United States

Marlborough Ma

Systems Engineer on the ParkView Operations Team. ParkView™ is a new managed services offering to remotely monitor assets in thousands of data centers across the globe. To learn more about Parkview, please visit https://www.parkplacetechnologies.com/it-support-services/parkview/

Marlboro, Ma

Team member of both Enterprise Service Monitoring and the Server Build Team. Project-based work to improve current monitoring systems and also streamline the addition of new infrastructure.• Managed Team ticket queue effectively by keeping the queue within the acceptable open ticket limit of 10. Leveraged vendor and senior team members training to learn (and teach new team member) to adhere to this criteria while personally closing 850 tickets in 2017. • Partnered with Data Center to better serve the Enterprise by streamlining escalations to reach departments best equipped to action alerts reducing reaction time and misdirected alerts• A founding member of the Server Build Team which reduced the delivery time for new servers to 4 hours from 3 weeks using vRealize Automation. Currently a Build Engineer for the team.• Project Lead in reducing resources used to monitor company network by taking advantage of a product upgrade with a strategy of reducing cost and increasing effectiveness. Project is set to reduce resources used by 40% and pave the way towards automation of regular tasks• Created reports used by infrastructure team for capacity and usage management of new servers

Ashland, Ma

Managed small office team to complete all tasks related to production in making daily deadlines - ordering and delivery of materials, directing work crew, follow up with customers, and billing.• Analyzed current systems and procedures and made recommendations for streamlining business practices and worked closely with ownership to introduce new technologies.• Provided administration of Windows Network • Implemented Customer Relationship Management software with a focus on efficiency which increased sales 20%.

Warwick, Ri

Tested, refurbished and reconfigured various hardware - servers, routers, switches, hard drives, memory and other related hardware. • Handled all aspects of getting product to market including sales research, marketing strategies and preparation of product.• Managed data storage and secure data destruction to DOD specifications.• Administered company inventory database.

Hopkinton, Ma

Member of sales/marketing team with a focus on new technologies and services.• Worked closely with ownership to introduce and implement technologies including financial tracking software, updated hardware and the company's network.• Provided administration of Windows Network.

Milford, Ma

Built startup business from ground up to success by managing design team.• Created websites from the design phase to implementation using HTML, DHTML, JavaScript, PERL, FLASH, MySQL, ColdFusion, and various shopping cart packages.• Worked closely with clients to evaluate the customer's nature of business, as well as marketing and technology needs.

Webmaster Certificate, Web Design And Development

Comprehensive one year course covering all aspects of web design and development. I used this course to augment skills learned on the job.

Associate'S Degree, Computer Science

Studied Computer Science while also taking Business courses. CS courses included Programing Logic, PASCAL, Digital Communications.