Customer Service Representative
CurrentResponsible for proving customer service to multiple customers within the United States and Canada for oils and greases that are used in many different industries. Duties include answering incoming phone calls to provide accurate information to the customers that are buying Kluber products, providing quotes both over the phone and through email. Manual order entry based off of purchase orders received via pdf. Checking purchase orders for accuracy to include pricing, shipping method, and correct alignment to the correct sales representative for the account. Contacting customers when an error is found within a purchase order to request an updated one to complete the order. All work is completed using SAP, this includes, quoting, order entry, order confirmations, and any updates to delivery addresses tied to the account.
