Richard Ringwald Email & Phone Number

Concord, Nh, Us

Tasks include: Ordering trucks for product delivery every week, weekly inventory, payroll and staff scheduling, as well as maintaining a positive presence on the floor during peak times.

Home Studio

American male voiceovers for Commercial, Character and Narration. Either, serious and comedic for e-learnings, animation, training videos, and moreringwaldvoiceovers.comhttps://www.facebook.com/ringwaldvoiceover

1. Performs refund and credit analyses, audit and reimbursement functions for all Managed Care, Commercial, Medicare, Medicaid, Self-pay and third party payors for all patient accounts. Determines if credit balance is an over contractual, late charges applied, overpayment etc. to ensure appropriate actions are taken to resolve.2. Performs Quarterly reviews for Medicare and Medicaid (based on state guidelines) and submits to client for approval, signature and submission.3. Manage and maintain desk inventory, complete reports, and resolve high priority and aged inventory Accurately and thoroughly documents the pertinent credit balance review activity performed.4. Communicate issues to management, including payer, system or escalated account issues.5. Handle correspondence received from payers and patients requesting refunds. Respond timely to emails and telephone messages as appropriate6. Participate and attend meetings, training seminars and in-services to develop job knowledge.7. Other duties as assigned by Management.Qualifications:KNOWLEDGE, SKILLS, ABILITIESTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.• understanding of hospital billing form requirements (UB04 and HCFA 1500)• knowledge of ACE/PBAR/STAR/Meditech or EPIC preferred• knowledge of ICD-10, HCPCS/CPT coding and medical terminology• writing skills• Contract Interpretation skills • Understanding and interpretation of Managed Care contracts• Understanding of Gov�t Medicare and multiple state Medicaid programs payor regulations (if Gov�t team)

New England

Proactively managed and executed customer service initiatives to ensure positive customer experiences. Managed and tracked customer service feedback thru standardized regional matrices to increase effectiveness while improving consumer experience by seeking and implementing best practices and exceeding industry standards for customer experience through out the New Hampshire region, which included 7 different locations.

New England

Responsible for store operations and managing staff. of 30+ As RGM, I have motivated staff to raise the customer survey percentage from 19% satisfied to 60% satisfied. Coached and mentored staff on customer-centric phrasing to ensure good customer care, while achieving a passing score on our corporate evaluation from Strietch. As AGM, we scored a 92% on our corporate inspection, raising the percentage by 10% from 10/2017. I coached the shift leads and crew on a customer-centric approach, raising our voice-of-the-customer survey input from an average of 68% a period to 75% a period. Furthermore, we raised matrices, and the salary managers bonused for the first time in five years (10/2018). With a more steadfast approach to product management, loss has decreased from 7% to 5%. Tasks include: Ordering trucks for product delivery every week, weekly inventory, payroll and staff scheduling, as well as maintaining a positive presence on the floor during peak times.

Concord, New Hampshire

Provided front-facing customer service intake for medical offices and medical professionals. Verified, validated, and researched medical insurance benefits. Provided excellent customer service while registering patients for visits maintaining HIPPA privacy.

Implemented and presented documents for the training for over 600 sailors, which included job training, sexual harassment training, OSHA safety training and hazardous waste and management training

Master'S Degree, Organizational Leadership, 3.97

Bachelor Of Arts, Communications & Digital Media, 3.6

Activities and Societies: Sigma Tau Delta, Phi Kappa PhiMagna Cum Laude

Associates Of Arts, English, 3.8

Activities and Societies: Phi Theta Kappa, Sigma Lamda, Student Government Association

Certificate, Communications/Navigations