Richard Roach Email & Phone Number

• Sr Product Delivery manager - Team LeadProviding coordination and leadership support to the Project Management Office within Office of Chief Technology Officer (OCTO) at the Department of Veteran Affairs.Responsible.
• Established weekly client and team coordination meetings. Supported the client and team navigating changes in clients contract expectation for task support.
• Reviewed and assessed team member task activities and deliverables, identifying common tasks across supported PMO efforts, and initiating duplicate effort conversations across multi-vendor teams when identified.
• Provided team and direct reports with skill-set assessments and task review alignment to client objectives. Providing ongoing staff wellness checks, coaching, training, and operational support along with deliverable.
• Providing technical support and ideas to team members when asked, while always looking for ways to improve operational performance within the team and identify client delivery opportunities. Identifying standard.
• Established, developed and implemented a team performance assessment model to analyze and track individual team member contributions to client business objective.

Silver Spring, Maryland

Consulting Support - Provided enterprise operations assessment and business services analysis of the First Responder Network (FirstNet). Provided technical network and operations SME analysis services in the assessment of the team’s deliverables: Built an enterprise framework that describes OCIO functions, services, and tools for seven divisions: IT.

The Department Of Veteran Affairs

• Project Manager – Sr. Consultant, Program Manager & Deputy Program ManagerProud and grateful for the opportunity to serve as the corporate Program Manager and lead a team of Call Center specialist project managers at.
• Project Manager for VRM’s Call Center Modernization effort consolidating and upgrading platforms, telephony, integrating Helpdesk Services and Local Knowledge bases.
• Deputy program manager for VRM’s consolidated contract supporting the management and evolution of the VA’s national call center operations. Managed teams of Analysts, Testers, and call center change management.
• Project Manager and lead business analyst supporting the implementation of the Microsoft Dynamics 2015 CRM rollout of the Service Oriented Architecture (SOA) and the Interagency Care Plan (ICP) case management module.
• Contract project manager supporting the Veteran Experience Office (VEO) standup of the “Voice of the Customer” program.
• Program manager project management support contract within Veteran Resource Management (VRM) in support of VA’s Contact Center Modernization effort.

Washington D.C. Metro Area

Currently providing Fluxx grants solution implementation to 501c3 Foundations to include; business requirements analysis, definition and documentation, workflow process definition, data migration, system configuration, form development, solution testing training, and customer support. In this engagement my responsibilities Include; facilitating working.

DHS Federal Emergency Management, Grant Programs Divison

• Managed a team of ten to deliver a wide range of reports to FEMA grants business executives. Provided on-site Project Management support for the Federal Emergency Management Agency (FEMA) Grant Programs Directorate.
• Served as the GPD SharePoint backup Administrator
• Designed and delivered and piloted a SharePoint solution for delivery of FEMA grants Funding Opportunity Announcements
• Designed documented and delivered a SharePoint2010 Site development guide for GPD
• GPD customer representative to FEMA agency SharePoint upgrade
• Tested CorsaWorks SharePoint2010 extension suite

Providing business process improvement, requirements, solution design, project planning, management, implementation and testing. Over a six year period I delivered a wide range of support services and grants system process enhancements to federal grants business customers. Provided support to Department of Justice, Department of Homeland Security, and The.

Contract Support - DHS - FEMA - OJP

• Grant Management Service Office of Financial Policy, Department of Veteran Affairs (VA) Documented the Grants business processes and requirements across the agency. Outlined a grants processing framework for VA.
• Developed test case scenarios and test scripts verify system functionality, maintained a traceability matrix of functional requirements to test scripts and results.
• He performed business analysis tasks to integrate the migrated development network, and mapped the SDLC control tasks to the new government environment.
• Provided 508 compliance testing and functional user system and grant program configuration support. Office of the Chief Information Officer, (OCIO) Office of Justice Programs, U.S. Department of Justice; Provided.
• Performed business analysis and specification for migration from Oracle Discoverer to Oracle Business Intelligence (OBIEE).
• Mapped the data sources through an ETL process into staged data tables (Materialized Views) for responsive query. Financial Management Systems Migration Support- Provided services as the OCIO liaison to the financial.

Fairfax, VA

Provided grants management support infrastructure migration management, gathered agency grants business requirements, designed custom grants management solutions, and managed the development and integration of custom solutions. Project manager for Desktop and Network refresh/migration. Transitioned OJP network environment from Novell to JMD’s Active.

Greenbelt, MD

Technical Project Manager BET Network Operations and Helpdesk Contract manager - BET Infrastructure Assessment and IV&V Auditor. FAA Contract support staff, DISA-DoD Mentor Protégée Coordinator, Nasa Sharp Data base administrator

Brooklyn NY

Director of Exhibits - leading teams of creative professionals, subject matter experts, museum curators and consultant artists to deliver award winning creative environmental experiences.

Bachelor'S Degree Industrial Design, Industrial And Product Design

Bachelor Of Fine Arts (Bfa), Industrial And Product Design