Richard Roach Email & Phone Number

Sr Product Delivery manager - Team LeadProviding coordination and leadership support to the Project Management Office within Office of Chief Technology Officer (OCTO) at the Department of Veteran Affairs.Responsible for establishing the team culture, its orientation to client to the client environment, transition and individual engagements with government program team leads, in OCTO’s PMO. • Established weekly client and team coordination meetings. Supported the client and team navigating changes in clients contract expectation for task support.• Reviewed and assessed team member task activities and deliverables, identifying common tasks across supported PMO efforts, and initiating duplicate effort conversations across multi-vendor teams when identified.• Provided team and direct reports with skill-set assessments and task review alignment to client objectives. Providing ongoing staff wellness checks, coaching, training, and operational support along with deliverable quality reviews. • Providing technical support and ideas to team members when asked, while always looking for ways to improve operational performance within the team and identify client delivery opportunities. Identifying standard process documentation practices across project support area, building data collection tools and training on tool use. • Established, developed and implemented a team performance assessment model to analyze and track individual team member contributions to client business objective.• Developed delivery support maps of the client technical environment, and oriented team members to their assigned task areas, keeping client PMO aware of onboarding issues, and challenges. Conducted end of quarter assessment to gauge team members perception of their alignment to task and impact and value of effort.

Silver Spring, Maryland

Consulting Support - Provided enterprise operations assessment and business services analysis of the First Responder Network (FirstNet). Provided technical network and operations SME analysis services in the assessment of the team’s deliverables: Built an enterprise framework that describes OCIO functions, services, and tools for seven divisions: IT Management, Customer Engagement, Customer Service, Systems Delivery, Infrastructure & Operations, IT Security, Test Lab Facility. Supported Senior leadership interviews to capture each divisions accomplishments, forward objectives, and operational service performance opportunities, and strategies. Articulated leaderships strategy and automation vision. Identified and outlined the operational risks, drivers, and impacts on workforce performance levels.Product Development - Process improvement study at a marine terminal environment to identify contract worker safety gaps. Captured as-is conditions of environment structures and operations processes for material delivery across marine terminals. Deliverables included building 3-D model studies of environments, with product flows, environmental controls, and cataloging the processes and controls for equipment at each input. Identified opportunities for system improvements, including IOT sensors, captured processes and data-points around opportunity gaps. Created an initial solution prototype. Created wireframes for operational system user interfaces and workflow decision approval logic.Product Development - Designed, developed, and delivered a sports talent management platform. The project scope included developing initial concept outline, identifying technologies to support the operation, and building an operational pilot. I evolved the pilot thru the operational handoff and onboarded the operations and maintenance team providing systems documentation training and code review.

The Department Of Veteran Affairs

Project Manager – Sr. Consultant, Program Manager & Deputy Program ManagerProud and grateful for the opportunity to serve as the corporate Program Manager and lead a team of Call Center specialist project managers at The Department of Veteran Affairs (VA) managing, maintaining, and evolving the VA’s eight regional Call Centers and its nationwide collection of medical facility Help Desks and CRM and Telephony systems. • Project Manager for VRM’s Call Center Modernization effort consolidating and upgrading platforms, telephony, integrating Helpdesk Services and Local Knowledge bases. • Deputy program manager for VRM’s consolidated contract supporting the management and evolution of the VA’s national call center operations. Managed teams of Analysts, Testers, and call center change management specialist in the ongoing evolution of VA’s call center operations support. • Project Manager and lead business analyst supporting the implementation of the Microsoft Dynamics 2015 CRM rollout of the Service Oriented Architecture (SOA) and the Interagency Care Plan (ICP) case management module.• Contract project manager supporting the Veteran Experience Office (VEO) standup of the “Voice of the Customer” program. • Program manager project management support contract within Veteran Resource Management (VRM) in support of VA’s Contact Center Modernization effort. • Project Analyst - Developed a migration strategy and plan for the legacy VA Care Management Tracking Application (CMTRA) solution into the MS Dynamics ICP solution.• Project Lead - Supported the evolution of the Enterprise User Experience (UX) program at the VA.• Technical Systems Lead for the Supply Chain Logistics Management contract to Veteran Health Administration (VHA) Office of Logistics. • Project - Lead a pilot project team of Data Analysts to preform data mapping, Analytics investigation of catalog duplicates. Performed ETL cleansing and standardization for a unified VA medical catalog.

Washington D.C. Metro Area

Currently providing Fluxx grants solution implementation to 501c3 Foundations to include; business requirements analysis, definition and documentation, workflow process definition, data migration, system configuration, form development, solution testing training, and customer support. In this engagement my responsibilities Include; facilitating working group sessions to elicit customer grants business and system requirements, defining business process workflows to automate manual and paper based functions. Defining payment processing and integration points supporting the development, configuration and testing of api's, and designing operational workaround solutions and stop gaps, to move projects to production in a timely fashion.Solution Architect and implementer the following Foundations:, American Cancer Society, USAID - Saving Lives at Birth. Provided Integration and support services on engagements at the MacArthur Foundation and The Getty Foundation and the Patient‑Centered Outcomes Research Institute (PCORI).Provide System Administrator training on the Fluxx grants platform.

Dhs Federal Emergency Management, Grant Programs Divison

Managed a team of ten to deliver a wide range of reports to FEMA grants business executives. Provided on-site Project Management support for the Federal Emergency Management Agency (FEMA) Grant Programs Directorate (GPD). As the PM provided the day-to-day coordination, management, and oversight of grants business reporting and information management team. This project delivered business intelligence on grants reporting across the grants lifecycle and provided custom office application automation to improve branch effectiveness. The team initiated efforts to identify grants lifecycle performance measures and integrate FEMA’s grants financial and programmatic reporting data into a framework of business information that allowed FEMA GPD to make informed grant award and monitoring decisions based on historical grant performance information. Transitioned the team to an Agile SCRUM delivery management, for ad hoc analysis and automation enhancements while maintaining delivering of consistent incremental reports to the reporting branch. Senior leadership relied on the integrity of provided data to make informed decisions on agency and grants processing. SHAREPOINT PROJECT LEAD• Served as the GPD SharePoint backup Administrator• Designed and delivered and piloted a SharePoint solution for delivery of FEMA grants Funding Opportunity Announcements• Designed documented and delivered a SharePoint2010 Site development guide for GPD • GPD customer representative to FEMA agency SharePoint upgrade • Tested CorsaWorks SharePoint2010 extension suite• Supported the development of the FEMA Funding Opportunity Announcements• Supporting the development of SharePoint solutions to automate branch business units, Funding Opportunity Announcements, Peer Review, Award Management• Implementing the Tableau business intelligence reporting platform, defining user requirements, making design recommendations Program Directorate requirements, making design recommendations

Providing business process improvement, requirements, solution design, project planning, management, implementation and testing. Over a six year period I delivered a wide range of support services and grants system process enhancements to federal grants business customers. Provided support to Department of Justice, Department of Homeland Security, and The Department of Veteran Affairs. Projects included: grant system enhancements, to SF424 application, SF425 progress reporting peer review processes. grantee sub-grant monitoring, grantee payment processing system. migration support for agency financial management system, share-point solution upgrade and development, infrastructure and systems documentation, grant program business Intelligence and executive reporting. ------------------------------------------Continued Below:

Contract Support - Dhs - Fema - Ojp

Grant Management Service Office of Financial Policy, Department of Veteran Affairs (VA) Documented the Grants business processes and requirements across the agency. Outlined a grants processing framework for VA programs by interviewing grant program stakeholders, built process roadmaps, and developed an executive summary guide for each program.Grant Program Directorate (GPD) Federal Emergency Management Agency (FEMA), Department of Homeland Security (DHS) Provided operational support for the Requirements, Testing and Configuration team. • Developed test case scenarios and test scripts verify system functionality, maintained a traceability matrix of functional requirements to test scripts and results.• He performed business analysis tasks to integrate the migrated development network, and mapped the SDLC control tasks to the new government environment.• Provided 508 compliance testing and functional user system and grant program configuration support. Office of the Chief Information Officer, (OCIO) Office of Justice Programs, U.S. Department of Justice; Provided support to OCIO on the following initiatives: Business Reporting- Generated Standard Business Reports with Oracle Discoverer drill-down query tools, collaborated with Custom report developers to generate staged data table and views to meet specific customer requirements. • Performed business analysis and specification for migration from Oracle Discoverer to Oracle Business Intelligence (OBIEE). • Mapped the data sources through an ETL process into staged data tables (Materialized Views) for responsive query. Financial Management Systems Migration Support- Provided services as the OCIO liaison to the financial services division and assisted in their accounting system migration to a Main Justice system. Documented the system interfaces, including data flows, data element mapping, file exchange protocol, supported the in-house team to develop automated transfer mechanisms.

Fairfax, Va

Provided grants management support infrastructure migration management, gathered agency grants business requirements, designed custom grants management solutions, and managed the development and integration of custom solutions. Project manager for Desktop and Network refresh/migration. Transitioned OJP network environment from Novell to JMD’s Active Directory Network domain. Delivered wide array of technical solutions to the OJP OCIO through close coordination, collaboration and management with OJP contractors, security, network operations, helpdesk, governance and program office stakeholders. Provided governance process documentation, solution testing and customer issue troubleshooting. Provided customer support services and coordination for EPA building energy calculator. Designed custom audit compliance solution for Department of Transportation.

Greenbelt, Md

Technical Project Manager BET Network Operations and Helpdesk Contract manager - BET Infrastructure Assessment and IV&V Auditor. FAA Contract support staff, DISA-DoD Mentor Protégée Coordinator, Nasa Sharp Data base administrator

Brooklyn Ny

Director of Exhibits - leading teams of creative professionals, subject matter experts, museum curators and consultant artists to deliver award winning creative environmental experiences.

Bachelor'S Degree Industrial Design, Industrial And Product Design

Bachelor Of Fine Arts (Bfa), Industrial And Product Design