Accountable for Backoffice, Operational Intelligence and Portfolio Management areas. Management of a multskilled team working in processing credit assignments of up to R$ 850Mn total. Daily Management of FIDCs reconciliation including partial and full payments, such as automatic debt, bank slips and PIX. Reconciliation of up R$ 20Mn monthly under my management.Delivered projects such as (i) Engine Payments (Including PIX, Bank Slip and Credit Card | capability to connect with different payment provides), (ii) credit assignment automation of all processes, including banking onboarding and CNABs transfers within the FIDC custodian, (iii) Supported the implementation of the loan management system (Funcao) and supported the transition of legacy system to the new Core System. Management of up to R$ 500Mn in FIDC receivables.

Accountable for Backoffice and Portfolio Management areas. Supported the development of the LMS (Loan Management System), a SQL based system responsible for management of the payments reconciliation, credit assignment and data warehouse for financial reporting. Developed automated reconciliation process from different data sources (CNABs, JSONs and APIs)

Accountable for development and automation of payment processes in SQL databases creating SQL views and procedures, driving efficiency across daily reconciliation operations between internal and FIDC systems.

Responsible for supporting Lone Star Funds / Hudson Advisors offices in Latin America and North America, focused on network administration, computer systems and executive support, reporting directly to the Vice President of the IT Service Delivery. Coordinated the company's office expansion to Buenos Aires, Argentina.

Provided advanced IT support, resolving complex hardware and software issues and managing IT assets. Assisted with technology setup, software deployment, and patch management. Supported remote teams, handled AV equipment for meetings, and collaborated with vendors. Managed ticket queues and trained staff on technical matters.

Handled IT support by receiving, logging, and managing incidents and requests via phone, email, and ITSM systems. Provided 1st and 2nd line support, troubleshooting software, hardware, and network issues, while maintaining an asset database and managing mobile devices. Also administered Active Directory, published support documentation, trained staff, and ensured a high level of customer service, adhering to ITIL principles.

Worked for Lenovo computer company providing end user support for the company products such as smartphones, tablets, laptops and desktops. Responsible for creating tickets and managing them to the specific support team levels, also hardworking to reduce backlogs queues.