Richard Santos Email & Phone Number

Singapore, Singapore

• Managing the workflow of assistant engineers, delegating tasks and creating team schedules.• Ensuring individual tasks, performance and deadlines are met.• Assessing work performance of assistant engineers and identifying areas that needed improvement.• Handle escalated technical issues for in-depth troubleshooting and solutions.• Investigating, diagnosing and solving software and hardware faults.• Provide IT assistance and support to end users (desktop, laptops, printers, networks peripherals and applications)• Installing and configuring hardware, software, systems, networks, printers and scanners• Coordinate with various department to ensure monthly service level targets are met• Interact with internal and/or external escalation groups to resolve complex to technical issues.

Philippines

ww.bodegasite.com.ph |• Planning, designing and implementation of the computer network involving testing, installing and connecting various computers in the networks.• Troubleshooting flaws in software, hardware configuration, and communications equipment, and then fixing problems as they arise.• Monitoring and maximizing network performance. • Analyze and monitor server security and implement patches and fixes to address potential security holes.• Recommend upgrades, patches, and new applications and equipment.• Provide hardware and operating system support for the corporate and field computer systems environment, Windows, Linux, UNIX, and storage.• Develops and maintains professional, personal skills and knowledge of emerging technologies necessary to execute the functions of a Senior Technician.

Philippines

• Troubleshoot and diagnose hardware problems, computer repairs and desktops at home and offices• Perform tasks such as installation, configure, diagnosis, repair and maintenance of computers, network infrastructure, CCTV, and other IT related equipment.• Repairs computers, peripherals, network equipment and software, requiring specialized computer and electronics repair skills both on-site and in the repair shop for the purpose of maintaining computer and network equipment in a safe and functional operating condition.• Trains district personnel on the operation of new hardware and/or applications for the purpose of developing and/or updating computer skills• Conduct training and provide technical support to clients.• Perform such other functions as may be authorized by the Technical Manager.

Philippines

• Install, configure, maintain, troubleshoot and repair analog and digital multi-functioned photocopiers (with built-in printer, scanner, network connectivity, email and fax function).• Conduct product training and provide technical support to clients.• Provide pre-sales of parts, consumables, system hardware and software for connectivity purposes.• Perform such other functions as may be authorized by the Branch Manager.