Richard Sarmiento

Richard Sarmiento Email and Phone Number

Human Resources Manager at Smart Telecommunications Co., Inc.
Richard Sarmiento's Location
Mission Viejo, California, United States, United States
About Richard Sarmiento

Over two decades of experience in various aspects of employee hiring, onboarding, employee engagement, performance management, benefits administration, HR automation, process automation, as well as in data analysis/management, business analysis, and reporting.Throughout this time, I have held many different roles, from Senior Customer Care Officer, Business Analyst, Project Manager, and IT Manager, to now an HR Manager. In each of them, I have leveraged my skills in identifying and recruiting best-fit candidates, facilitating seamless induction into the organisation, estimating costs of hiring, and driving improvements to streamline the HR process and reduce costs.My experience has spanned across data analysis/management, project management, and business analysis, helping improve product and project performance and organisations in efficient use of data.Specialities:HR Operations ♦ Recruiting ♦ Employee Onboarding ♦ Strategic Workforce Planning ♦ Manpower Budgeting ♦ Cost Planning ♦ Process Automation ♦ HR Analytics ♦ Compensation & Benefits ♦ Performance Management ♦ Business Analysis ♦ Data Analysis & Reporting ♦ Microsoft Office (Word, Excel, PowerPoint) ♦ MS Visio ♦ Power BI

Richard Sarmiento's Current Company Details

Human Resources Manager at Smart Telecommunications Co., Inc.
Richard Sarmiento Work Experience Details
  • Smart Communications, Inc.
    Hr Manager
    Smart Communications, Inc. May 2019 - Jun 2022
    • Manage human resources programs and deliver solutions in the areas of recruiting, onboarding, employee engagement, employee development, performance management, and benefits administration• Review existing workflows and create strategic plans, best practice systems and tools for implementation to increase employee productivity and satisfactionKey Accomplishments:• Implemented HR analytics to track headcount, cost-per-hire, turnover rate, and absenteeism for strategic decision-making by the senior management • Redesigned the organisational structure and employee database that improved the accuracy and efficiency of internal processes
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  • Smart Telecommunications Co., Inc.,
    It Data Manager
    Smart Telecommunications Co., Inc., May 2018 - Apr 2019
    Makati City, Philippines
    • Standardised and enforced controls for efficient maintenance and management of data• Liaised with key stakeholders to identify and produce insights into data quality issues, and assess potential areas of improvement
  • Emirates Integrated Telecommunications Company
    Project Manager
    Emirates Integrated Telecommunications Company Oct 2009 - Nov 2017
    Dubai, Uae
    • Provided end-to-end delivery of projects from initiation, development, testing, to release• Led in phase-wise execution of projects including project submission, assessment, delivery planning, business release management up to deployment in production, while forming strong relationships with technology and product engineering teams• Created test plans, reviewed test scenarios, and managed post-deployment testing activities to ensure all product specifications were met• Improved the testing and resolution rate, and product performance by implementing effective defect prevention methodsOct 2006 – Oct 2009Business Analyst• Fostered cross-functional team communication during needs assessment, requirement elicitation, design, development, testing, and release activities for faster project delivery• Maintained requirement traceability, statuses, business expectations, timelines, and other key metrics to provide accurate and timely updates to the team• Developed detailed business roadmaps, functional and process documents as well as general user documentation
  • I-Contacts Corporation
    Senior Customer Care Officer
    I-Contacts Corporation Jul 1999 - Apr 2005
    Quezon City, Philippines
    • Investigated and resolved complaints, over-the-phone inquiries, and managed after-sales transactions of prepaid, postpaid, and corporate customers• Suggested effective solutions to bill disputes and technical issues of prepaid/postpaid customers by coordinating with fulfillment, wireless and technical teams

Richard Sarmiento Education Details

  • International American University
    International American University
    Business Analytics
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  • Palawan State University, Philippines
    Palawan State University, Philippines
    Bachelor Of Science (Accountancy)
  • East Central Colleges, Pampanga, Philippines (Affiliated To Our Lady Of Fatima University)
    East Central Colleges, Pampanga, Philippines (Affiliated To Our Lady Of Fatima University)
    Bachelor Of Science (Accountancy)

Frequently Asked Questions about Richard Sarmiento

What is Richard Sarmiento's role at the current company?

Richard Sarmiento's current role is Human Resources Manager at Smart Telecommunications Co., Inc..

What schools did Richard Sarmiento attend?

Richard Sarmiento attended International American University, Palawan State University, Philippines, East Central Colleges, Pampanga, Philippines (Affiliated To Our Lady Of Fatima University).

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