Richard Sherlock Email & Phone Number

Australia

Manage the Asset Management and Complex Collections team, that covers both Australia and New Zealand. Responsible for the management of the repossession process for a portfolio that is both regulated and unregulated of secured auto loans. Build strong and successful relationships with external vendors both nationality and international. Deliver on a professional and compliant team that meets all regulatory requirements. Key Responsibilities:- Create and lead a successful team within a positive environment that is focused on performance and the customer - Build and grow strong relationships with external vendors, including Mercantile Agents and Auction Houses. Continuing the conversation on achieving the best outcomes for all strategic partners.- Deliver and drive strong performance across the portfolio by optimizing strategic security process and maximizing all tools available.- Lead the team and our external vendors in meeting all state and national legislative requirements.- Collaborate with the wider teams within the business to share ideas and insights. - Drive collection process and performance for accounts in Liquidation, unsecured and total loss to reduce impact on charge offs.- Identify and implement strategic initiatives that create greater controllership and more effective and efficient procedures.

Australia

Leading a team managing the early stage delinquency for the home loans/ investment portfolio. Delivering a compliant team that is focused on minimizing delinquency rates.Key Responsibilities:- Leading a team, conducting inbound and outbound collection calls.- Focused on delivering excellent results and meeting legislative requirements.

Melbourne, Victoria, Australia

Responsible for managing the Equity Team and Closed End Team Leader, proactively implementing strategic and tactical initiatives for our Personal Loan, Motor and Equity portfolios that contributed to strong debt profile performance against targets and reduced Gross Charge Offs results. Whilst promoting a strong Compliance and Risk culture, ensuring all processes and procedures in place are aligned with state and federal legislation. Key Responsibilities• Lead, grow and motivate the team, with a strong focus on performance, continuous improvement and customer obsession. Foster and create a team culture that drives high employee engagement• Implement strategic and tactical initiatives that deliver strong debt profile performance and reduced charge offs across the Personal Loan, Motor and Equity Portfolios • Drive strong late stage performance across the Personal Loan and Motor portfolio’s, optimizing security recovery strategies to minimise loses• Partner with wider Closed End Customer Assist team to share debt profile insights to drive enhanced early stage performance• Manage relationships with new and existing strategic partners; including Mercantile Agents, Auction Houses, Solicitors and ensure regular contact and meetings to discuss performance and issues

Melbourne, Victoria, Australia

Managed the Late Stage team and Special Function teams - to minimise the Charge off Losses to the business when an account is 120 days or more overdue. Identify any hotspots within the debt profile and implement tactical change. Identify opportunities to improve the collection and skip trace processes.Key Responsibilities• Leading a team, conducting outbound telephone based collections activity on specialist campaigns within the Personal Loan & Motor portfolios including all accounts 90-119 and Skip Trace accounts• Drive a culture of continuous improvement and a people focused culture that identifies nurtures and grows talent• Initiate and support new collection strategies/processes and work closely with the risk team to ensure performance and goals are aligned• Support collections/operations wide projects as key stakeholder and provide SME support where necessary, oversee operational readiness of implementation

Melbourne, Victoria, Australia

Managed a team actioning the Special Functions campaigns for the Motor product. • Successfully transformed the team into a high achieving, performance based, result driven team• Implemented process improvements, updating the process and procedures and simplifying the procedures.

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia