Richard Smith Email & Phone Number

Rudge, England, United Kingdom

Hitchin, England, United Kingdom

Tisbury, England, United Kingdom

Brill

Michelin ‘Pub of the year’ 2018Sunday Times ‘Hotel of the Year’ 2018

Shipston On Stour

Responsible for full operations of this recently refurbished Georgian Townhouse.I was also lucky enough to be responsible for the full set up pre-opening. Including full set up, budget and recruitment. Currently operating well with many local and national acclaim.

Buckhorn Weston, England

• Full operational management of rural pub/restaurant with rooms in rural Dorset.• Increased room occupancy by 25% in like for like bookings through effective management of online booking and third party sites.• Increase of sales of food by 10% within first 6 months.• Decreases staff costs by 8% in 12 month period.• Achieved record sales in one day for a beer festival and music event.• Increased and maintained 70% average GP on wet sales.• Management of online… Show more • Full operational management of rural pub/restaurant with rooms in rural Dorset.• Increased room occupancy by 25% in like for like bookings through effective management of online booking and third party sites.• Increase of sales of food by 10% within first 6 months.• Decreases staff costs by 8% in 12 month period.• Achieved record sales in one day for a beer festival and music event.• Increased and maintained 70% average GP on wet sales.• Management of online presence• Maintaining standards of front of house staff performance and managing disciplinary procedures.• Responsibility of companies cash handling and reconciliation.• Management of room bookings using Little Hotelier software.• Working with third party sites to maximise room sales.• Programing and use of EPOS system.• Organising of all extra events, including music nights, monthly pub quiz, beer festival and outside events.• All staff recruitment, disciplinary action and training.• Maintenance of health and safety as well as managing cleanliness and safety of site.• Stocktaking and GP management• Developing staff and maintaining accurate records of HR.• Control of all tips via TRONC system.• Bar and housekeeping rotas.• Negotiation with suppliers.• Managing all site issues and maintenance issues.• Full control of P&L• Cellar control, real ales, lagers and local ciders. As well as 20 + world beers• Compiling, tasting, pairing and stock control of 40 bin wine list Show less

East Chisenbury, England

Michelin star pub and 5 star guest house - Pub of the year in The Good Food Guide 2014• Running services in a fast paced 50 cover “gastro pub” serving breakfast, lunch and dinner.• Staff recruitment and training.• Developed SOP’s and staff training pack.• Handling complaints.• In charge of organizing large parties and outside events.• Ordering of wines, beers, spirits, crockery and sundries.• In charge of email campaigns.• Management of online… Show more Michelin star pub and 5 star guest house - Pub of the year in The Good Food Guide 2014• Running services in a fast paced 50 cover “gastro pub” serving breakfast, lunch and dinner.• Staff recruitment and training.• Developed SOP’s and staff training pack.• Handling complaints.• In charge of organizing large parties and outside events.• Ordering of wines, beers, spirits, crockery and sundries.• In charge of email campaigns.• Management of online presence• Maintaining standards of front of house staff performance and managing disciplinary procedures.• Responsibility of companies cash handling and reconciliation.• Restaurant and bar rosters.• Management of bookings for 5 star guest house. Using resident Pro software. • Management and programming of EPOS software.• Consistently display excellent knowledge of Michelin level food and its production.• Compilation, ordering and food pairing for 70 bin wine list.• Use of excellent knowledge of spirits and their service to increase sales.• Stocktaking and GP management• Staff performance reviews• Maintaining wage percentages.• Contract negotiation.• In charge of health and safety throughout. Show less

Corsham, Bath

• Day to day duty manager shifts.• In charge of the hotel in the absence of GM.• Over seeing food and beverage operations.• Running and coordinating weddings.• Running and coordinating conferences.• End of month stock takes.• Wine and beverage ordering and stock control.• Staff training and induction packs.• Staff recruitment.• In charge of over 50 staff across all departments.• Restaurant and bar rosters.• Dealing with costumer… Show more • Day to day duty manager shifts.• In charge of the hotel in the absence of GM.• Over seeing food and beverage operations.• Running and coordinating weddings.• Running and coordinating conferences.• End of month stock takes.• Wine and beverage ordering and stock control.• Staff training and induction packs.• Staff recruitment.• In charge of over 50 staff across all departments.• Restaurant and bar rosters.• Dealing with costumer complaints.• Maintenance of website via CMS and all online presence. • Management of bookings for 37 bedroom hotel. Using Global, later Opera software.• In charge of e-marketing for the hotel.• Safe key holder.• Basic accountancy tasks. • Coordinating with all departments to ensure the smooth running of the hotel.• Reporting directly to the GM.• Cover for any member of staff.• Completing any tasks given by the MD’S and GM.• Control of P&L.• Maintaining wage percentages.• Contract negotiation.• In charge of health and safety throughout the hotel Show less

Falmouth, Cornwall

3 A Levels

Education record