Richard Stephens Email & Phone Number

Woodmere, Ohio

I manage a staff of 25 team members including Shift leaders. Also train new managers coming into the company. Train General Managers, Asst Managers and Shift Leaders. Travel to other units to help with daily operations and develop and coach team members and managers at those locations.Full P&L responsibility as well as full budget and forecasting for my home unit. I have turned a failing store in a failing market around in 8 months to a store that now has an increase in profit across the board.

Manage all financial, sales, and service operations of a busy QSR.Responsible for daily audits, all cash deposits, inventory control and managing a staff of 30. Travel to other stores up to one week per month to train new General Managers, troubleshoot problem areas and implement management plans to ensure the success of other units.Responsible for meeting & exceeding incremental gross profit sales goals.Accountable for budgets, P&Ls, accounting, inventory counts, purchasing & receiving, and staffing.

Develop buyers and maintain rapport with previous customers; suggest trade-ins; recommend sales campaigns and promotions.Qualify buyers by understanding buyer's requirements and interests.Demonstrate automobiles by explaining characteristics and features.Close sales by overcoming objections; negotiate price; complete purchase contracts; explain provisions, offer warranties, services, and financing.

Responsible for acquiring new clients as well as maintaining existing accounts.Meet with new and existing suppliers to negotiate truckload rates and fuel surcharges in order to maximize profit. Accountable for invoice maintenance and correct payment to carriers.Quote rates on lanes for truckload, LTL, and inter-model shipments.Dispatch drivers, set pick up and delivery appointments. Track shipments through all phases of transit.Proficient in Trade Manager, McLeod and Citrix logistics software.

Managed all facets of sales, service, and office operations directly. Computed weekly reports: Profit & Loss, Sales Analysis, and Daily Sales & Cash Receipts. Oversee Accounts Payable/Accounts Receivable, Deposits, and Month-end Inventory. Computed Payroll - Track labor costs/productivity, wages, new hires, & adjustments.Directed the operations of each General Manager by visiting stores on a weekly basis for reviews & set productivity / profit margins and objectives. Reviewed P&L statements to ensure profitability and growth. Ensured that all restaurants in my region were staffed according to sales projections. This included hourly and salaried employees.

Managed all facets of sales, service, and office operations directly. Conducted weekly meetings and Bi-monthly outings for General Managers. Including training seminars, sales reviews and annual manager reviews.Computed weekly reports: Profit & Loss, Sales Analysis, and Daily Sales & Cash Receipts.Managed A/P & A/R, bank deposits, and month end inventory.Computed Payroll - Track labor costs/productivity, wages, new hires, & adjustments.Maximized profits by increasing sales, & achieving utmost efficiency in workflowManaged employees & managers shift assignments for highest productivityApproved weekly schedules for 240 employees and managersHired and trained Managers and General Managers

Education record

Graduate Of

Education record

Real Estate Sales, Graduate of November 2002 Completed Ohio Division of Real Estate Licensing Requirements, 120 classroom hours in: Real.