Richard Tirado Email and Phone Number

2002-2009Efficiently inventoried and maintained all new software and hardware, including laptops, desktops and peripherals, for company and performed system maintenance.Provided technical administrative support for all versions of Windows Operating Systems, Citrix Metaframe, Exchange, Norton Anti-Virus, and other software areas as required to provide support in our LAN/WAN operations.Install and maintain local area network hardware and software, including servers, peripherals, network nodes, terminals, and wiring.Effectively managed Level 2 Calls from Helpdesk Dispatcher.Responsible for setup, configuration and troubleshooting of PC's and related computer peripherals.Productively coordinated and facilitated onsite setup and implementation of all hardware and software for new retail stores.

Assumed additional responsibilities for Level 2 Helpdesk Calls upon promotion to Sr. Helpdesk Tech.Administration of users (adding, deleting, passwords) thru AD.Troubleshooting, diagnosing, and problem resolution of personal computer operations, peripheral devices and connectivity to local & wide area networks.Supporting and troubleshooting Windows XP/ 2000/ 2003, Outlook, Office, and antivirus software.

Logged and tracked calls using help desk software, and maintained history records and related problem documentation.Provided support and assisted end-users in the usage of their computer equipment in our computing environment.Managed installations and maintenance of hardware and software for assigned location as well as received and recorded all incoming calls.

Proficiently and accurately input high volume of retail orders into system