High-performing quality management change agent with a history of successfully supervising quality management systems in manufacturing, software development, and national security environments. A unique combination of commitment to continuous improvement, willingness to adapt and learn, creative thinking, collaborative tendencies, and a genuine desire to excel have allowed me to bring highly successful quality assurance results to the organization and to our customers. Quality Management | Quality AuditingEmail: rwilliamsamuel@gmail.comCORE COMPETENCIES:• Quality Management Systems (QMS) • Quality Assurance • Auditing • Compliance • Written and Verbal Communication• CMMI • ISO 9001 • Corrective and Preventive Action (CAPA) • Quality Control • Agile and Waterfall Methodologies • Document Control • Editing • Metrics• Continuous ImprovementACCOMPLISHMENTS:• Established productive, collaborative relationships with project managers and other stakeholders across multiple components at SSA to create a culture of shared ownership of the QA process, resulting in stronger audit results• Implemented Root Cause Analysis as part of our QA process, sharing results semi-annually with executive management and other stakeholders• Established and designed the QA Newsletter, distributed quarterly to over 500 recipients at SSA headquarters (25+ issues) • Performed over 150 QA regulatory artifact audits/process compliance reviews annually• Served as QA Team Task Lead, responsible for weekly status report compilation as well as the peer-review and approval of team audit reports sent to stakeholders• Independently achieved outside CSM and CSPO Agile certifications to allow me to provide more meaningful audit recommendations to improve the agency’s Agile transformation process• Designed and implemented a QA satisfaction survey for Project Managers to provide anonymous feedback to help ensure continuous improvement within our QA process• Guided the Beltsville facility through successful external ISO certification and recertification audits • Responsible for the quality control of all granulated pigment produced in North America (~18 million lbs/year)• Responsible for the pre-shipment testing and approvals for all product produced at sister company facilities worldwideContact me at rwilliamsamuel@gmail.com or 443-414-2297 for any quality management opportunities.