Richard Walk

Richard Walk Email and Phone Number

Customer Advocate Specialist for both Clients and Staff @ Enterprise Mobility
Richard Walk's Location
Sierra Vista, Arizona, United States, United States
About Richard Walk

I am passionate about the world-class Service Experience. Making a difference for all has been a driving force for me since my days as an Eagle Scout. With over 30 years’ experience as a proven coach in multiple industries, I seek to strengthen the experience for all customers and all employees. I have driven successful end-to-end performances from Training to Purchasing to Operations. Currently completing Business Management Bachelor's Degree.

Richard Walk's Current Company Details
Enterprise Mobility

Enterprise Mobility

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Customer Advocate Specialist for both Clients and Staff
Richard Walk Work Experience Details
  • Enterprise Mobility
    Senior Customer Service Representative
    Enterprise Mobility Oct 2019 - Present
    Remote
  • Safeway
    Customer Service Specialist
    Safeway May 2018 - Present
    Sierra Vista Az
  • Broadpath Healthcare Solutions
    Project Supervisor
    Broadpath Healthcare Solutions Sep 2018 - Aug 2019
    Led remote team of Customer Service agents in healthcare support. Team metric performance above both company and client goals with lower attrition.
  • Teleperformance, Usa
    Operations Manager
    Teleperformance, Usa Aug 2014 - May 2018
    Sierra Vista
    Operations Manager for Healthcare and retail accounts focusing on customer service and support. Exceeded KPI metric performance for both existing client and new client start-up.
  • Aegis Usa
    Operations Manager
    Aegis Usa Jun 2012 - Aug 2014
    Sierra Vista, Arizona
    Operations Manager for American Express Membership Rewards campaign. During same tenure also conducted successful new starts of new clients
  • Aegis Usa
    Training Coordinator
    Aegis Usa Jun 2005 - Jul 2012
    Coordinated / Conducted all training for American Express Membership Rewards. Received company "Eagle Award" for superior performance in training, creating special curriculum that drove customer survey performance to top level performance.
  • Boy Scouts Of America Catalina Council
    Senior District Executive
    Boy Scouts Of America Catalina Council 1998 - 2004
    Tucson, Arizona Area
    Professional Adviser for county program. Handled oversaw individual unit support as well as leading activity, camping, training, recognition, and community service and fundraising campaigns.
  • University Medical Center Tucson
    Buyer
    University Medical Center Tucson Feb 1989 - Oct 1998
    Tucson, Arizona Area
    Handled all elements of purchasing, contract maintenance, receiving and distribution within designated budgets for assigned departments: Food and Nutrition; and Environmental Services. Supported up to 5000 meals per day.

Richard Walk Skills

Training Leadership Customer Service Management Program Management Employee Training Team Building Operations Management Strategic Planning Customer Satisfaction Public Speaking Call Centers Process Improvement Customer Experience Coaching Performance Management Leadership Development Workforce Management Event Planning Fundraising Event Management Microsoft Office Organizational Development Recruiting Time Management Call Center Quality Assurance Employee Relations Vendor Management Team Leadership Non Profits Teaching Workshop Facilitation Training Needs Analysis Human Resources Volunteer Recruiting Sales Budgets Team Management Business Process Improvement Contact Centers Business Process Outsourcing Nonprofits Bpo Customer Relationship Management Benefits Administration Interviewing Project Management Data Analysis Microsoft Excel

Richard Walk Education Details

Frequently Asked Questions about Richard Walk

What company does Richard Walk work for?

Richard Walk works for Enterprise Mobility

What is Richard Walk's role at the current company?

Richard Walk's current role is Customer Advocate Specialist for both Clients and Staff.

What is Richard Walk's email address?

Richard Walk's email address is rg****@****ape.net

What is Richard Walk's direct phone number?

Richard Walk's direct phone number is +152023*****

What schools did Richard Walk attend?

Richard Walk attended Byu-Pathway Worldwide, Eastern Gateway Community College, Pima Community College.

What are some of Richard Walk's interests?

Richard Walk has interest in Collecting Antiques, Exercise, Home Improvement, Reading, Sports, Watching Basketball, The Arts, Home Decoration, Watching Sports, Children.

What skills is Richard Walk known for?

Richard Walk has skills like Training, Leadership, Customer Service, Management, Program Management, Employee Training, Team Building, Operations Management, Strategic Planning, Customer Satisfaction, Public Speaking, Call Centers.

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